Romina Garcia
Wellington,FL
Summary
Dynamic and detail-oriented professional with extensive experience at Baptist Health South Florida, HCA and Doctors offices. Proven ability in patient care and insurance authorization, complemented by strong organizational skills and a friendly demeanor. Bilingual in Spanish, adept at fostering teamwork and enhancing patient satisfaction through effective communication and problem-solving. Committed to continuous improvement in healthcare delivery. Over twenty years of experience in the Healthcare field.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
19
19
years of professional experience
Work History
Administration and Billing
Baptist Health South Florida
Boca Raton, FL
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Obtain authorizations for Lynn Cancer Institute Oncology/Hematology medications, office visits, procedures.
- Insurance verifications, new patient enrollments. Hybrid Position
Medical Office Coordinator
HCA JFK Medical Center/Radiation Oncology
Lake Worth, FL
01.2022 - 03.2025
- Managed appointment scheduling and patient flow to enhance office efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated communication between medical staff, patients, and external providers.
- Processed insurance claims and verified patient eligibility for services.
- Obtain all authorization for Radiation Oncology procedures, monitor expiration dates to ensure coverage during treatment.
- Obtain all medical records with appropriate documentation such as consults, lab results, surgery notes, radiology reports, pathology, etc.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Pulled charts and prepared for nurse and doctor assessment.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Medical Assistant/Administrative Assistant
The Heart
West Palm Beach, FL
04.2019 - 10.2021
- Administered patient care, including vital signs and medical history documentation for a bury Cardiology office of one Doctor and Nurse Practitioner.
- Managed appointment scheduling and patient flow to optimize clinic efficiency.
- Assisted physicians with examinations, procedures, and patient education initiatives.
- Perform EKG's, ABI, place holter monitor, telemetry and download their history after patient completed.
- Assistant to Nuclear Technician with walking stress test, stress echo and nuclear stress test.
- Responsible for all prior authorizations pertaining to medications and procedures.
- Trained new staff on office protocols, fostering a collaborative work environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
PCSI Pulmonary/Formally MSPB
Lake Worth, FL
02.2006 - 02.2019
- Administered patient care procedures to support efficient clinic operations for Pulmonary office of eight doctors and three nurse practitioners.
- Specifically assigned to Dr. David Weissberger.
- Assisted Dr. Weissberger with examinations, ensuring accurate documentation of patient information.
- Educated patients on treatment plans and medication usage, improving patient understanding and compliance.
- Trained new staff on operational procedures, fostering a collaborative team environment and knowledge sharing.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Taught patients about medications, procedures, and care plan instructions.
Education
Healthcare Administration And Management
Ashworth College
Norcross, GA01-2024
Certificate Medical Coding - CPC
Medvance Institute
Lake Worth, FL02-2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills - knowledge of HCA Cerner works, E-Clinicals, Athena, Allscripts, Aria
- Organization and time management
- Multitasking Abilities
- Organizational skills
- Verbal communication
- Scheduling - obtain authorizations and referrals
- Medical records, patient education
- Bilingual - Spanish
- Knowledge Evicore, New Century, Optum, Availity
Languages
Spanish
Native or Bilingual
Timeline
Administration and Billing
Baptist Health South Florida
03.2025 - Current
Medical Office Coordinator
HCA JFK Medical Center/Radiation Oncology
01.2022 - 03.2025
Medical Assistant/Administrative Assistant
The Heart
04.2019 - 10.2021
Medical Assistant
PCSI Pulmonary/Formally MSPB
02.2006 - 02.2019
Healthcare Administration And Management
Ashworth College
Certificate Medical Coding - CPC
Medvance Institute