Romina Lozano
Ridgefield Park
Summary
Experienced Office Management and Administration Professional with a proven track record in optimizing productivity, efficiency, and service quality across diverse environments. Highly dependable, ethical, and reliable support specialist and leader, adept at blending advanced organizational, technical, and business acumen. Demonstrates exceptional ability to work effectively with cross-functional teams to ensure operational and service excellence.
Overview
7
7
years of professional experience
Work History
Medical Receptionist & Authorization Specialist
Rheumatology Associates of North Jersey & Osteopo
03.2024 - Current
- Scheduled patient appointments, coordinated follow-ups, and managed provider calendars.
- Verified patient insurance coverage, eligibility, and pre-authorizations for procedures, including radiology.
- Managed front desk operations, including patient check-ins, check-outs, and handling copayments.
- Served as the primary liaison between patients, physicians, and insurance providers to streamline the authorization process.
- Oversaw daily floor operations, ensuring smooth patient flow and addressing any administrative concerns.
- Maintained accurate patient records using EMR systems while ensuring compliance with HIPAA regulations.
Pre Certification Coordinator
Premier Orthopaedics & Sports Medicine
02.2022 - 03.2024
- Process of Authorization for Radiology orders and Visco Injections
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained consistent follow-up on status of prior authorization requests.
- Clarification of prescriptions for Visco injection with insurances and Specialty Pharmacies
- Work of different sites and programs to process Prior Authorizations
- Process of Appeals for denials on radiology orders or Visco Injections
- Monitored front areas so that questions could be promptly addressed.
- Reviewed authorizations from payer to determine approved or denied items.
Scheduling Specialist
Premier Orthopedics And Sports Medicine
04.2021 - 02.2022
- Provided detailed information about available services and requirements.
- Documented calls and appointments using EMR Systems.
- Called 250 to coordinate schedules and set appointments.
- Acted as first point of contact and set appointments for prospective clients.
Switchboard Receptionist
Premier Orthopedics And Sports Medicine
11.2020 - 04.2021
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Supported customers by managing 550 calls per day efficiently while maintaining professionalism and upbeat tone.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
Customer Service Representative
Europe Limousine Service
04.2018 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
Associate of Applied Science - Psychology
Bergen Community College
Paramus, NJHigh School Diploma -
Saint Joseph of The Palisades
West New York, NJ06.2004
Skills
- PA Systems
- Customer Inquiries
- Managing Phone Systems
- Company Directory
- Microsoft Proficiency
- EMR Systems
- Insurance Eligibility Verifications
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist & Authorization Specialist
Rheumatology Associates of North Jersey & Osteopo
03.2024 - Current
Pre Certification Coordinator
Premier Orthopaedics & Sports Medicine
02.2022 - 03.2024
Scheduling Specialist
Premier Orthopedics And Sports Medicine
04.2021 - 02.2022
Switchboard Receptionist
Premier Orthopedics And Sports Medicine
11.2020 - 04.2021
Customer Service Representative
Europe Limousine Service
04.2018 - 03.2020
Associate of Applied Science - Psychology
Bergen Community College
High School Diploma -
Saint Joseph of The Palisades
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