Romina Lugo Leon
Phoenix,AZ
Summary
Results-driven treatment coordinator specializing in patient engagement, appointment scheduling, and insurance verification. Demonstrated success in optimizing operational workflows and enhancing patient financial management. Proven track record of improving patient satisfaction and streamlining administrative processes.
Overview
1
1
year of professional experience
Work History
Treatment Coordinator
Arizona Orthodontics
Phoenix, Oregon
06.2025 - Current
- Coordinated orthodontic patient appointments and follow-ups to streamline treatment processes.
- Collaborated with orthodontists to enhance patient flow efficiency and scheduling accuracy.
- Assisted with insurance verification and payment options to enhance patient financial management.
- Coordinated payments with insurance companies and discussed dental benefits with patients.
- Conducted financial consultations and set up flexible payment plans.
- Managed electronic health records for accurate documentation and quick retrieval.
- Handled patient inquiries via phone and in-person, ensuring effective communication and support.
- Provided administrative support to maintain clinic organization and cleanliness.
Education
High School Diploma -
West Point
Avondale, AZ05-2024
Skills
- Patient engagement
- Patient retention strategies
- Appointment scheduling
- Treatment scheduling support
- Health records management
- Insurance verification
- Insurance billing procedures
- Claims processing support
- Patient documentation
- Operational workflow improvement
- Interdepartmental coordination
- Patient issue resolution
- Interpersonal skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Treatment Coordinator
Arizona Orthodontics
06.2025 - Current
High School Diploma -
West Point