Denisse Pena
Advanced Center for Cosmetic and Implant Dentistry
Miami,USA
1
Certification
4
years of professional experience
Developed strong patient care and coordination skills in clinical setting, excelling in communication and organization. Proven ability to manage scheduling and patient interactions efficiently. Seeking to transition into new role where these transferable skills can be utilized and further developed.
Work History
Front Desk/Treatment Coordinator
1 Year 1 Month- Coordinated patient treatment plans, ensuring alignment with dental provider recommendations.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Communicated treatment options clearly to patients, enhancing understanding and satisfaction.
- Developed skills in customer service and sales through direct patient interactions. Coordinated treatment plans for patients, clearly explaining procedures and facilitating scheduling. I also worked on pre-approvals from insurances and working with the schedule. Enhanced customer service skills by effectively engaging with patients in challenging or fast-paced situations. Assisted the doctor during exams and evaluations.
Team Lead
5 Months- Led team in achieving operational efficiency and maintaining store standards.
- Led team by mastering essential tasks and responsibilities. My roles included, opening the store, handling the delivery of merchandise, overseeing the team members, and stocking new merchandise. Enhanced customer service and sales through hands-on experience in maintaining store cleanliness, organization, and stock levels while assisting customers at the registers.
- Trained and mentored new employees on company policies and procedures.
- Managed inventory levels through effective stock management practices.
Walgreens Designated Hitter
3 Months- Executed daily inventory management to optimize stock levels and ensure product availability.
- Collaborated with team members to enhance customer service and improve sales performance.
- Assisted in training new staff on operational procedures and company policies to promote efficiency.
- Managed front register operations as sales associate for two months.
- Worked in the pharmacy filling prescriptions, helping with picking up medications for customers, worked in the drive-thru, and removing any expired medication from stock.
Sales Associate
6 Months- Provided exceptional shopping experience for every customer during working hours.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, minimizing errors during checkout.
- Maintained visual merchandising standards, ensuring appealing displays and product organization.
- Maintained store appearance by adjusting clothing, cleaning, and closing out registers, processed customer transactions at cash register, communicated cordially with customers and associates, and organized stock room by unboxing and arranging new products.
Education
Associate of Arts - Biological Sciences
Bachelor of Science - Biological Sciences
Skills
Dental receptionist
Appointment management
Patient care coordination
Treatment Planning
Insurance verification
Payment processing
Cosmetic dentistry
Customer service
Patient engagement
HIPAA compliance
Office administration
Multitasking
Computer operation
Technical skills
Deal closing
Healthcare collaboration
Cost estimation
Phone etiquette
Organized
Office experience
Communication skills
Accomplishments
- Increased quality of care by developing new tracking and assessment methods.
- Kept patients aware of their pre-approval status.
- Always aimed to schedule as many patients as I could, so that they may continue treatment.
- Learned the dentrix program for treatment planning based on codes.
- Participated in my university's pre-dental club.
Certification
- Driver's License
- CPR Certification
Languages
- English, Spanish, Italian
- Fluent
Bilingual
Dean's List
I was in the Dean's List for multiple semesters, meaning I kept a 3.5 GPA within the semesters.
Timeline
Front Desk/Treatment Coordinator
Advanced Center for Cosmetic and Implant Dentistry
06.2024 - 07.2025Read More
Team Lead
Five Below
02.2023 - 07.2023Read More
Walgreens Designated Hitter
Walgreens
07.2022 - 10.2022Read More
Sales Associate
Aeropostale
11.2021 - 05.2022Read More
Miami Dade College
Associate of Arts from Biological Sciences
Read More
Florida International University
Bachelor of Science from Biological Sciences
Read More