Romina Mallea
Indian Trail,NC
Summary
Customer support specialist with over 10 years of experience in fast-paced environments, adept at addressing diverse customer needs. Demonstrated ability to communicate effectively, resolve issues creatively, and enhance overall customer satisfaction. Proven track record of managing escalated support issues while prioritizing tasks and collaborating with teams to achieve business objectives.
Overview
8
8
years of professional experience
Skills
- CRM platform proficiency
- Data management
- Quality assurance
- Problem resolution
- Team collaboration
- Communication skills
- Conflict resolution
- Empathy and patience
- Customer service
Work History
Owner & CEO
RoroDesignsLove
Indian Trail, NC
04.2021 - Current
- Manage business operations, enhancing customer service, marketing, and order fulfillment.
- Oversee all operations of the sticker business to ensure a seamless workflow.
- Create unique custom products tailored to diverse client needs and preferences.
- Design, print, and cut products in-house.
- Offer products through multiple platforms, including Etsy, Facebook, and Faire.
Kitchen Team Member
Mia Cake House
Deerfield Beach, FL
10.2021 - 04.2022
- Baked large quantities of cupcakes, enhancing decoration options for parties.
- Collaborated with team members to streamline workflow during high-demand periods.
- Organized and prepared supplies to support seamless execution of party events.
- Colored, weighed, and packaged fondant individually for each customer.
Retail Sales Consultant
AT&T
Deerfield Beach, FL
06.2021 - 10.2021
- Met and exceeded sales goals by utilizing persuasive communication and product knowledge.
- Promoted products by emphasizing key features and benefits, resulting in increased customer engagement.
- Delivered customer service by promptly addressing inquiries, concerns, and feedback, enhancing customer satisfaction.
- Processed transactions accurately and efficiently, contributing to a seamless shopping experience.
Physical Therapy Scheduler
Boca Raton Regional Hospital
Boca Raton, FL
09.2019 - 04.2021
- Managed appointment scheduling for patients, ensuring timely access to healthcare services and improving overall patient satisfaction.
- Coordinated patient care activities and resources to promote continuity of care, contributing to improved patient outcomes.
- Performed patient follow-up to track progress and address concerns, enhancing patient engagement and care quality.
- Verified insurance coverage and benefits for patients to facilitate seamless and accurate billing processes.
- Ensured compliance with hospital policies regarding patient confidentiality and data security.
Customer Loyalty Representative
AT&T
Sunrise, FL
11.2017 - 09.2019
- Resolved issues efficiently, enhancing overall customer satisfaction.
- Maintained high customer satisfaction levels through attentive interactions.
- Answered calls promptly and provided information and assistance.
- Delivered technical support to customers, ensuring clarity and understanding.
- Processed orders accurately and efficiently to meet customer expectations.
Education
Culinary Arts Certificate - Culinary
Atlantic Technical Center
Coconut Creek, FL01.2010
High School Diploma -
Coral Springs High School
Coral Springs, FL01.2006
Expertise
Well versed in Customer Support via email, chat, and phone, Problem solving and issue resolution, Strong conflict resolution skills, Team collaboration and communication, Customer interaction logging, Data entry and quality assurance, Familiar with CRM platforms
Professional Development
Google Cybersecurity Professional Certificate, Coursera, 01/01/26, Present
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Kitchen Team Member
Mia Cake House
10.2021 - 04.2022
Retail Sales Consultant
AT&T
06.2021 - 10.2021
Owner & CEO
RoroDesignsLove
04.2021 - Current
Physical Therapy Scheduler
Boca Raton Regional Hospital
09.2019 - 04.2021
Customer Loyalty Representative
AT&T
11.2017 - 09.2019
Culinary Arts Certificate - Culinary
Atlantic Technical Center
High School Diploma -
Coral Springs High School