Rommecia Alexander
Smyrna,GA
Summary
Main objective is to demonstrate organizational skills and that I am a dependable candidate successful at managing multiple priorities with a positive attitude. After reviewing the required qualifications, I am more than sure my skills in time management, safety awareness, and my willingness to work a flexible schedule will make me an excellent candidate for the position. I am a very skilled leader who takes pride in accepting responsibility and accountability for my actions, I consistently set my standards of excellence high, always maintaining a level of professionalism.
Overview
13
13
years of professional experience
Work History
Ramp Agent
Delta Air Lines, Inc
Atlanta, GA
06.2024 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [3-5] daily flights.
- Bag point agent, ensuring tasked agents were completing assignments sent to spring shot devices from baggage tower.
- Trained in Rtsm, safetrac, springshot, Fids and Nexus.
Cabin Lead Agent
Delta Air Lines, Inc
Atlanta, GA
05.2023 - Current
- Led team in implementing efficient operational strategies to enhance customer satisfaction and service delivery.
- Mentored junior agents on best practices, fostering a culture of continuous improvement and professional growth.
- Oversaw quality assurance initiatives to maintain high standards in service execution and compliance with policies.
- Established performance metrics to evaluate agent effectiveness, driving accountability and recognition within the team.
- Trained new hires on company policies, procedures, and best practices, ensuring consistent service quality across the team.
- Managed a team of agents, providing guidance and support to achieve performance goals.
- Oversaw daily operations within the team, ensuring smooth workflows and efficient task completion.
- Clearing 11- 18 Flights Daily
Cabin Service Agent
Delta Air Lines Cabin Services
Atlanta, GA
10.2022 - 04.2023
- Completed pre-flight safety checks to reinforce passenger safety.
- Collected trash, tidied up aisles and wiped down surfaces in between flights to keep cabin clean.
- Assisted Cabin Lead Agent by operating Inform Device, informing team the type of aircraft, regular clean or quick turn based on the time on the clock once aircraft arrived at position.
- I also submitted any delays that the team may have incurred during time of assignment into the inform.
- Keeping communication very clear between tower dispatch and the team.
- We were responsible for cleaning and searching 11-18 flights daily.
Real Estate Agent
Century 21 Connect Realty
Roswell, GA
02.2020 - Current
- To assist my clients with real estate transactions that included purchase and sales of properties.
- Advised clients of market conditions, conducted walk throughs in preparation for buyers' inspections.
- Assisted in the buying, selling, and leasing process of property selling.
- Both selling and Buying 8-12 properties annually.
Technical Art Director III
Brash Hair Dressers
Alpharetta, GA
11.2013 - 10.2022
- Provided personalized hair consultations to determine client needs and preferences.
- Executed a variety of hairstyling techniques, including cutting, coloring, and texturizing.
- Mentored junior stylists on advanced techniques and customer service excellence.
- Developed new styling trends by staying current with industry advancements and training.
- Enhanced client retention through exceptional service and follow-up communication strategies.
- Collaborated with team members to create promotional events that increased salon visibility.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Servicing 6- 7 clients daily
Education
Master Cosmetology - Beauty
Toni & Guy Hairdressing Academy
Marietta, GA02-2013
Skills
- Communication
- Organization
- Report Writing
- Closing Sales
- Administrative Support
- Customer Experience
- Staff Development
- Quality Control
- Data Entry Efficiency
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
- Problem-solving
Timeline
Ramp Agent
Delta Air Lines, Inc
06.2024 - Current
Cabin Lead Agent
Delta Air Lines, Inc
05.2023 - Current
Cabin Service Agent
Delta Air Lines Cabin Services
10.2022 - 04.2023
Real Estate Agent
Century 21 Connect Realty
02.2020 - Current
Technical Art Director III
Brash Hair Dressers
11.2013 - 10.2022
Master Cosmetology - Beauty
Toni & Guy Hairdressing Academy
Awards
Awarded Advant Gard Student of The Month, Awarded Entrepreneurial Student Of The Month
Section name
- Metro Brokers Hiram, GA.
- Real Estate Property Management Residential Real Estate
- September 2018July 2019