Dynamic Shift Leader with expertise in team management, cash handling, and customer service. Proven ability to implement process improvements that enhance operational efficiency and maintain high standards of quality and safety.
Overview
3
3
years of professional experience
Work History
Shift Leader
Burger King
Leland, NC
03.2023 - Current
Supervised daily operations to ensure optimal team performance and customer satisfaction.
Trained new staff on procedures, safety protocols, and customer service standards.
Managed inventory levels, reducing waste through efficient stock control practices.
Implemented process improvements that enhanced kitchen efficiency and order accuracy.
Conducted quality checks to maintain food safety and compliance with health regulations.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.