Rommel Gorpido
Block 4 Lot 3 Princess Dianne St. Queensland Subdivision, Novaliches, Quezon City,Philippines
Summary
Results-driven customer service management professional with a proven track record of improving team productivity, reducing escalated calls, and increasing customer satisfaction scores. Extensive experience in the BPO and teaching industry, demonstrating teamwork and a positive attitude. Skilled in establishing rapport with clients and dedicated to maintaining customer satisfaction. Specializes in quality, speed, and process optimization, with a passion for building relationships, cultivating partnerships, and driving business growth. Articulate, enthusiastic, and motivated to contribute to company success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
WNS
07.2021 - Current
- Addressed customer service enquires quickly and accurately.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Built rapport with customers through courteous and professional communications.
- Maximized customer satisfaction by resolving service issues promptly.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Processed and issued product orders and service upgrades for customers.
- Booking and cancelling flights
Education
Bachelor of Science - Secondary Education Major in Filipino
National Teachers College
2024
Grade 11-12
Catubig Valley National High School - Senior High
2019
Junior High School
Mapulang Lupa National High School
2016
Elementary
Address Mariano Elementary School
2013
Skills
- Bilingual or multilingual
- Social media navigation
- Client-Focused approach
- Emotional intelligence
- Product knowledge
- Pressure handling
- Customer advocacy
- Technical troubleshooting
- Relationship management
- Digital literacy
- Email administration
- Empathy understanding
- Complaint handling
- Communication proficiency
- Conflict resolution
- Tactful negotiation
- Google literate
- Microsoft suite expertise
- Patient attitude
- Outstanding customer service
- Problem-solving
- Written and verbal communication skills
Languages
English
Advanced
C1
Filipino
Native or Bilingual
Filipino
Native or Bilingual
Accomplishments
- Magna Cum Laude - College
- Pre-service Teaching
- Google Certified Educator Passer Level 1
- Google Certified Educator Passer Level 2
- With Honor (Senior High School)
- Champion: Field Demonstration
Seminars
- Mga stratehiya sa Pagtuturo ng mga Obra sa Filipino
Pangkagarawang LAC sa Filipino
Esteban Abada High School
April 2024
- Building High-Performance Organization
Esteban Abada High School
March 2024
- Unlocking the Gift of Teaching Experience
National Teachers College
December 2023
- The Future of Education Professionals Altered
National Teachers College
November 2023
- The Supervising Teacher, The Cooperating Teacher and the Teacher Apprentice: 10 Things that Spark Lasting Relationship
National Teachers College
January 2023
- Forms, Forms, Forms: Forming the Right Habits
National Teachers College
- Essential Practices in Remote Teaching and Learning
National Teachers College
January 2023
References
- Mark Gabriel
Assistant Manager
09054035928
Timeline
Customer Service Representative
WNS
07.2021 - Current
Grade 11-12
Catubig Valley National High School - Senior High
Junior High School
Mapulang Lupa National High School
Elementary
Address Mariano Elementary School
Bachelor of Science - Secondary Education Major in Filipino
National Teachers College
Similar Profiles
Palash GoyalPalash Goyal
Assistant Manager at WNSAssistant Manager at WNS
RHIZA BIANCA C. ALLERMORHIZA BIANCA C. ALLERMO
Group Manager - Operations at WNSGroup Manager - Operations at WNS
Vishal Hemchand PanchalVishal Hemchand Panchal
Customer Support Specialist at WNSCustomer Support Specialist at WNS