Rommel Ocampo
SAN DIEGO,California
Summary
Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Manufacturing Operator
Dexcom
10.2022 - Current
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Inspected products and machines to maintain quality and efficiency.
- Organized work to meet demanding production goals.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Prepared reports and technical documentation of day-to-day production processes.
Mobile Sales Expert
Target
02.2022 - 09.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Patient Activity
Arbor Hills Nursing Center
10.2021 - 01.2022
- Developed monthly life enrichment calendar and published electronically and in print.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Engaged with residents to see what improvements that we can provide to make their stay enjoyable for them.
Customer Service Representative
Urgent.ly
09.2017 - 04.2019
- Answering more than 100 calls daily.
- Answering transferring calls, and or receiving transferred calls
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Sales Representative
Samsung Electronics
03.2015 - 02.2016
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Education
High School Diploma -
Mira Mesa High School
San Diego, CA06.2011
Skills
- Production Equipment Experience
- Company Guidelines and Procedures
- Machinery Operation
- Assembly and Production
- Loading and Unloading Protocols
- Manufacturing
- Template Reading
- Tech-savvy(PC/MAC)
- Technical Support
- Data Gathering
- Product Knowledge
- Microsoft Office
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Quality Assurance Optimization
Timeline
Manufacturing Operator
Dexcom
10.2022 - Current
Mobile Sales Expert
Target
02.2022 - 09.2022
Patient Activity
Arbor Hills Nursing Center
10.2021 - 01.2022
Customer Service Representative
Urgent.ly
09.2017 - 04.2019
Sales Representative
Samsung Electronics
03.2015 - 02.2016
High School Diploma -
Mira Mesa High School