Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rommy Gonzalez

Miami,FL

Summary

People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying costumers needs to develop and deliver creative solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Leader, Assistant Catering Lead

Panera Bread
Miami, FL
01.2019 - Current
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Organized buffet tables, beverage areas, and other service stations prior to events.
  • Ensured quality control of all food products before serving.

Education

Medical Coding

CCM Coding Academy
Miami, FL
07-2022

Skills

  • Coaching
  • Cash Handling
  • Complaint resolution
  • Client Service
  • Team Supervision
  • Leadership
  • Team motivation
  • Staff Training
  • Client Support
  • Teamwork and Collaboration

Certification

AAPC Member ID: 02003229

CPC Examen

CRC Pending Examen

Timeline

Team Leader, Assistant Catering Lead

Panera Bread
01.2019 - Current

Medical Coding

CCM Coding Academy

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Rommy Gonzalez