Shamiera Adams
Raleigh,NC
Summary
Dynamic leader and problem-solver with extensive experience in performance management and process improvement at Panera. Excelled in coaching and mentoring teams to surpass operational goals, significantly enhancing customer satisfaction. Demonstrated adaptability and creative thinking in fast-paced environments, leveraging strong decision-making skills to drive team success.
Overview
10
10
years of professional experience
Work History
Team Lead / Catering Associate
Panera
Knightdale, NC
12.2023 - Current
- Supervised the daily work of staff to ensure work prioritization and quality
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Enforced company policies while providing guidance and support judgment and decision making ability
- Support overall operations of the cafe
- Cross-trained in barista that handles drink making, assist in bakery by pulling and stocking the bread wall, personalizing experiences in the dining room that builds relationships with the guest as well as buss tables, gain cashier experience by processing transactions, and learning the ways of the production line that prepares ingredients to assemble all meals
- Monitoring day operations, utilizing organizational and problem-solving skills to identify areas for improvement
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
Zaxby’s / Cashier Assistant Manager
Winterville, NC
08.2014 - 05.2023
- Managed customer refunds and exchanges efficiently while ensuring compliance with company policies
- Prioritized customer satisfaction by providing a pleasant shopping experience through friendly interactions with customers
- Collaborated closely with Store Manager in developing marketing plans for upcoming promotions or special events
- Implemented security measures such as double-checking register drawers for accuracy at the end of each shift
- Performed daily opening and closing duties including counting money in registers, preparing bank deposits, reconciling tills, and restocking shelves.
Chick-fil-A / Cashier
Winterville, NC
08.2018 - 03.2020
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash registers, restocking, and cleaning.
Glamour Nails / Nail Technician
Greenville, NC
06.2015 - 06.2017
- Responsible for warmly greeting clients
- Worked with clients to ensure that they receive the treatment they need
- Cultivated and maintained a client base
- Trained New Employees
- Kept up on latest education by attending seminars and classes.
Education
Associates in Health Sciences - Polysomnography
Pitt Community College
Greenville, NC05.2017
Skills
- Coaching
- Creative thinking
- Decision Making
- Medical Records
- Team Building
- Time Management
- Scheduling
- Sales
- Merchandising
- Leading Groups
- Problem Solving
- Adaptability
Timeline
Team Lead / Catering Associate
Panera
12.2023 - Current
Chick-fil-A / Cashier
08.2018 - 03.2020
Glamour Nails / Nail Technician
06.2015 - 06.2017
Zaxby’s / Cashier Assistant Manager
08.2014 - 05.2023
Associates in Health Sciences - Polysomnography
Pitt Community College
Similar Profiles
Ebony JordanEbony Jordan
Catering Staff Member at PaneraCatering Staff Member at Panera
Alexandra McClainAlexandra McClain
Team Lead at PaneraTeam Lead at Panera
Dayton HillDayton Hill
Drive-Thru Cashier at PaneraDrive-Thru Cashier at Panera
Anwar GoodwinAnwar Goodwin
Shift Supervisor at PaneraShift Supervisor at Panera
Steven VioletteSteven Violette
Chief Operating Officer at One Health LinkChief Operating Officer at One Health Link