Romona Haluska
Akron
Summary
Customer-focused Retail Professional skilled in customer relationship management and transaction processing. Enhances customer satisfaction through effective communication and personalized service. Delivers efficient transaction processing that fosters loyalty and repeat business.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
J.Jill
Fairlawn
01.2026 - Current
- Guided customers in product selection, delivering tailored service to improve satisfaction.
- Interacted with customers to identify needs and preferences, facilitating better product recommendations.
- Processed transactions quickly and accurately at the point of sale.
- Organized and maintained sales floor to create inviting atmosphere for customers.
- Stocked merchandise and ensured product displays were visually appealing.
Retail Sales Associate
Lane Bryant
Fairlawn
09.2025 - 12.2025
- Engaged with customers to understand their needs and preferences.
- Guided customers in product selection, delivering tailored service.
- Processed transactions quickly and accurately at the point of sale.
- Organized and maintained sales floor to create inviting shopping environment.
- Stocked merchandise and arranged product displays to attract customer attention.
Lead Client Biller
St. Vincent Charity Medical Center
Cleveland
04.2017 - 12.2024
- Processed patient billing information with a focus on accuracy and efficiency to streamline billing operations.
- Reviewed insurance claims for completeness and compliance, contributing to a reduction in claim rejections.
- Followed up daily on outstanding claims to facilitate prompt payment from payers, ensuring cash flow stability.
- Collaborated with other departments such as the clinical staff to obtain necessary documentation for processing claims accurately.
- Communicated with patients regarding billing inquiries and payment options.
- Trained new staff on billing procedures and software usage.
- Recorded daily payments from patients into billing system
- Reconciled bank statements on a weekly basis ensuring accuracy of transactions posted against deposits received.
Software Administrator
St. Vincent Charity Medical Center
Cleveland
01.2013 - 03.2017
- Secured data by managing access, privileges, and information migration processes
- Evaluated new tools and technologies to improve workflow efficiency
- Assessed user needs to create effective workflow practices
- Created customized forms and reports
- Project manager for the implementation of a new database for a hospital outpatient clinic
Education
High School Diploma -
Cleveland Central Catholic High School
Cleveland, OH05-1983
Social Studies Education
Cleveland State University
Cleveland, Ohio, OHInformation Technology
Cuyahoga Community College
Cleveland, Ohio, OHSkills
- Payment processing
- Money handling
- Barcode scanning
- Visual merchandising
- Product knowledge
- Brand promotion
- Customer relationship management
- Department reset
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Microsoft office proficiency
- Point of sale
- Workflow efficiency
- Billing procedures
- Insurance claims
- 10-key proficiency
- EOB Interpretation
- CPT/ICD-10 codes
- High attention to detail
Timeline
Retail Sales Associate
J.Jill
01.2026 - Current
Retail Sales Associate
Lane Bryant
09.2025 - 12.2025
Lead Client Biller
St. Vincent Charity Medical Center
04.2017 - 12.2024
Software Administrator
St. Vincent Charity Medical Center
01.2013 - 03.2017
High School Diploma -
Cleveland Central Catholic High School
Social Studies Education
Cleveland State University
Information Technology
Cuyahoga Community College