ROMONICA BYNUM
Humana
Houston,MS
20
years of professional experience
Results-driven Customer Service Representative skilled in resolving complex account and claims issues while managing high-volume inquiries. Streamlines account transactions and onboarding processes to boost efficiency and enhance customer satisfaction. Leverages strong communication and policy knowledge to support operational goals.
Insurance professional with extensive experience in providing personalized insurance solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.
Work History
INSURANCE AGENT
5 Years 9 Months- Conducted meetings or phone calls with potential clients, presenting insurance policies and answering questions, resulting in a 20% increase in policy sales.
- Educated over 100 clients on policy options and benefits available through Humana each quarter.
- Explained coverage options to potential policyholders, addressing questions or concerns and improving customer satisfaction scores.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assisted clients with claims processing and resolution of issues within 48 hours on average.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Consolidated similar tasks to streamline client onboarding, reducing processing time by 15%.
CUSTOMER SERVICE REPRESENTATIVE
13 Years 11 Months- Answered customer inquiries and provided accurate information on products and services, enhancing customer understanding.
- Resolved customer account inquiries and transaction issues efficiently.
- Assisted customers with account inquiries and transaction issues.
- Promoted relevant products and services during service and account management calls, contributing to customer engagement.
- Educated clients on banking products and services to improve satisfaction.
- Processed account openings, closings, and updates with precision.
- Maintained detailed records of customer interactions to support follow-up and ensure consistent service.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
GED
Some College (No Degree) - Liberal Arts
Skills
Claims management
Policy analysis
Policy development
Insurance regulations
Claims analysis
Client needs analysis
Case management
Regulatory compliance
Underwriting principles
Excel
Spreadsheet management
CRM software
Communication
Presentation design
Problem solving
Time management
Adaptability
Attention to detail
Attention to detail
Licensed insurance agent
Customer service
Customer follow-up
Timeline
INSURANCE AGENT
Humana
11.2020 - CurrentRead More
CUSTOMER SERVICE REPRESENTATIVE
Cadence Bank
10.2006 - 09.2020Read More
Houston High School
GED
Read More
Itawamba Community College
Some College (No Degree) from Liberal Arts
Read More