Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Romy Higgins

Romy Higgins

Los Angeles,California

Summary

Dynamic and results-driven professional with extensive experience at My Two Cents, excelling in customer service and order management. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in POS operation and employee training, consistently supporting staff during peak times to optimize service efficiency.

Overview

3
3
years of professional experience

Work History

Waiter

My Two Cents
Angeles, California
07.2022 - Current
  • Informed customers about specials, upselling additional food and drink items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Set up tables in between patrons to reduce wait times.
  • Served food and beverages to patrons and confirmed complete orders.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Trained new employees to perform duties.
  • Greeted customers, provided menus and answered questions about menu items.
  • Reviewed daily specials, menu changes and service specifications.e

Education

High School Diploma -

LACHSA (Los Angeles County High School for the Art
Los Angeles
06-2024

Some College (No Degree) - Business Administration

Morehouse College
Atlanta, GA

Skills

  • Customer service
  • Order management
  • Point of sale operation
  • Time management
  • Team collaboration
  • Employee training
  • Writing lyrics
  • Audio mastering
  • Recording techniques
  • Microphone techniques
  • Television acting
  • Script analysis
  • Dramatic range
  • Vocal projection
  • Physical comedy
  • Commercial acting

Affiliations

  • Music Producer
  • Acting
  • Singer
  • Songwriter
  • Rapper
  • Going to the gym

Accomplishments

  • Cum Laude (Los Angeles California High School for the Arts) 3.62 GP 2024
  • LACHSA Theatre Department - Most Determine 2024
  • Drama Teachers Association of Southern California - Place 1st (DTSAC Varsity Fall Drama Festival 2023
  • Drama Teachers Association of Southern California – Place 1st (DTSA Varsity Fall Dram Festival) 2021

Timeline

Waiter

My Two Cents
07.2022 - Current

High School Diploma -

LACHSA (Los Angeles County High School for the Art

Some College (No Degree) - Business Administration

Morehouse College

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