ROMY SAINT VAL
Margate,FL
Summary
Results-driven Operations and Client Service Professional with expertise in team coordination, cash management, and relationship building. Experienced in guiding customers, training staff, and optimizing store flow. Proven ability to manage daily operations, cash reconciliation, and client support while ensuring accuracy and high service standards.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Universal Banker
Truist Bank
02.2026 - Current
- Deliver exceptional customer service, assisting clients with everyday banking needs and financial solutions.
- Open and maintain checking, savings, and other deposit accounts in compliance with bank policies and regulations.
- Process deposits, withdrawals, transfers, and loan payments accurately while balancing cash drawers.
- Identified customer needs and referred suitable banking products and services, enhancing branch sales efforts.
- Educated clients on digital banking tools, mobile banking, and fraud-prevention practices, improving customer engagement and security awareness.
- Resolve customer inquiries and account issues while maintaining confidentiality and regulatory compliance.
- Built and maintained strong client relationships through professional communication and personalized service, fostering customer loyalty.
- Collaborate with branch team members to achieve operational, service, and performance objectives.
Realtor
The Keyes Company
, South Florida
01.2024 - Current
- Advised clients on financing options, market conditions, and homeownership requirements to empower informed decisions.
- Facilitated buyers' home-purchase process by coordinating tours, drafting offers, and overseeing inspections.
- Developed leads through targeted social media campaigns, community engagement, and strategic marketing initiatives.
Assistant Manager
Dollar Tree
10.2023 - Current
- Supervised daily store operations, managing opening/closing procedures and coordinating team activities to ensure seamless operations.
- Lead and train staff to maintain exceptional customer service standards.
- Deliver high-volume customer service in a fast-paced retail environment.
- Resolve customer concerns and maintain efficient store flow.
- Handled all cash operations, ensuring accuracy in deposits, safe counts, and register reconciliation to maintain financial integrity.
- Manage inventory, merchandising, restocking, and loss-prevention procedures.
- Assisted in creating staff schedules to ensure adequate coverage., performance goals, and operational efficiency.
Education
Associate Degree - Business & Property Management
Broward College
Coconut Creek, FL01-2024
Some College (No Degree) - Finance & Business Economics
Broward College
Boca Raton, FLSkills
- Banking Regulations
- Banking Products
- Financial Product Promotion
- Cross-Selling Techniques
- Client relations
- Client communication
- Cash handling
- Cash handling proficiency
- Operational support
- Time Management & Organization
- Team leadership
- Conflict resolution
Certification
Florida Real Estate Sales Associate License
Languages
Trilingual: French, Haitian Creole, and English
ADDITIONAL INFORMATION
Familiar with MLS, Transaction Desk, and real estate documentation
Timeline
Universal Banker
Truist Bank
02.2026 - Current
Realtor
The Keyes Company
01.2024 - Current
Assistant Manager
Dollar Tree
10.2023 - Current
Associate Degree - Business & Property Management
Broward College
Some College (No Degree) - Finance & Business Economics
Broward College