RON BAKER
Marina del Rey,CA
Summary
- Extensive customer service, hospitality and retail Management experience with large staff training and management background Specialties include:
- Strong and demonstrated customer service, interpersonal and public communication skills
- Ability and expertise in supervision, training, coaching, counseling, and hiring of staff with supportive and directed team building practices
- Business management and oversight of day-to-day operations with larger(50-125ppl)
- Financial and Budgeting knowledge with Purchasing and Cost Management experience
Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
Work History
Food & Beverage Manager, BEACHSIDE RESTAURANT
Jamaica Bay Inn, Hilton Tapestry Collection
Marina del Rey, CA
07.2018 - Current
- Utilizing interpersonal and communication skills to lead, influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Providing insight and leadership where needed based on Director of F&B and Hotel General Managers instruction and guidance.
- Supervising and managing all Hotel and specifically Restaurant team members(FOH&BOH).
- Managing all day-to-day food and beverage operations at Beachside Restaurant, an annually budgeted 5 million dollar facility.
- Understanding team members' positions well enough to perform duties in their absence.
- Handle Administrative duties for service staff inclusive of accounting, financial reporting and other duties as assigned by the Director of F&B and Hotel General Manager.
- Assist other Hotel Departments (Housekeeping, Front Desk, Valet Services and Maintenance).
- Provide guidance and assistance to Culinary Staff (BOH) as a part of the daily Restaurant operations.
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail or in person.
- Lead by example of duties of Dining Room and Patio operations to ensure customer service goals are met and exceeded to Hotel and Restaurant guests' satisfaction.
- Maintaining complete knowledge at all times of: All hotel features/services, hours of operation, daily room occupancy, expected arrival/departures of Hotel Guests and all department policies and procedures.
Business Consultant & Director of Operations
Chapter II Corporation
Washington DC
12.2015 - 04.2018
- Responsible for management, oversight, and day to day operational supervision of multiple venues(Atlas Arcade, Church&State and Wisdom Gin Bar).
- Manages sales, inventory, scheduling, vendor relations, as well as cost management and control.
- Increased gross sales 20-25% and decreased costs 10% over same time period (annually).
- Created and managed new marketing programs, created a new membership program for Atlas Arcade, increased membership by 150+ individuals and increased social media traffic 40% over prior year.
- Prepared, operated and oversaw execution of H Street Festival participation (200K persons in attendance, all day/night festival 2016,17 and 18).
- Maintenance of all facilities equipment, physical plant (HVAC, refrigeration, disposal, structural) and grounds(interior and exterior).
- Responsible for all hiring, training, and retention of staff as well as scheduling for both venues.
- Initiated Staff referral and retention program and oversaw Employee Morale Program.
VIP Services Hospitality Manager
Universal Studios Hollywood
Universal City, CA
01.2014 - 11.2015
- Responsible for oversight and management of VIP venues/ Moulin Rouge and VIP Lounge including high-end guest experience.
- Oversaw staff onboarding, training, mentoring, scheduling; ordering and menu creation of food and cocktail offerings.
- Provided oversight and support supervision Grinchmas Celebration, Halloween Party and Private VIP Screening Events including Annual Staff Meeting 3,000+attendees.
Senior Manager - Retail, Auxiliary Services Department
University of Southern California
Los Angeles, CA
10.2009 - 01.2014
- Responsible for seven retail units in the Ronald Tutor Campus Center, six franchise operations and the University's own branded concept, Seeds Marketplace.
- Oversaw $12M budget creation and adherence, increased revenue, lowered costs and managed labor expenses.
- Managed thirteen managers and assistant managers and a frontline staff of over 100 hourly employees.
- Managed new product implementation for retail components of all units inclusive of R&D, procurement, pricing and product placement.
- Directed and administered all franchise specifications for points of service, product procurement, staff training, standards adherence and budget formulation plus monitored daily sales, labor expense and COGs.
- Oversaw the Hospitality programs (public and VIP) for the Festival of Books and Annual Graduation Ceremonies which had 175,000-200,000+ visitors.
General Manager/Partner
Bora Bora Restaurant
Manhattan Beach, CA
01.2001 - 05.2008
- Administration, operation and management of a seventy-seat restaurant.
- Assisted in creating a Zagat establishment rated as one of the top restaurants in Southern California for seven years. Recognized for service, atmosphere, ambience, and menu creativity.
- Coordinated and evaluated staff; scheduled bar service, culinary and maintenance staff.
- Procured and maintained local and state licenses, permits, etc. for continued operation.
Senior Assistant General Manager
Planet Hollywood, Inc.
01.1997 - 01.2001
- Responsible for the day-to-day operation of the units in Beverly Hills, Chicago, San Francisco, Columbus, Atlanta, Orange County and Dallas.
- Supervised all floor managers, hosts, hostess, security, bussers, servers, bar and kitchen staff.
- Ensured quality control in all aspects of service, organizational profitability, cleanliness, and atmosphere adherence to all local and state licensing requirements.
- Maintained excellent communication standards throughout each location.
- Coordinated financial reporting and adherence to corporate headquarters and on occasion liaised directly with Regional Directors and Chief Executive Officers.
Education
Bachelor of Science - Business, Finance and Marketing
University of Southern California
Skills
- Communication
- Customer service
- Operations management
- Leadership
- Team building
- Market insight
- Community involvement
- Cost management
- Inventory control
- Quality assurance
- Food safety management
- Menu planning
- Customer experience
Professional Civic Affiliations
- USC Alumni Association
- Serve Safe Certified Manager
Timeline
Food & Beverage Manager, BEACHSIDE RESTAURANT
Jamaica Bay Inn, Hilton Tapestry Collection
07.2018 - Current
Business Consultant & Director of Operations
Chapter II Corporation
12.2015 - 04.2018
VIP Services Hospitality Manager
Universal Studios Hollywood
01.2014 - 11.2015
Senior Manager - Retail, Auxiliary Services Department
University of Southern California
10.2009 - 01.2014
General Manager/Partner
Bora Bora Restaurant
01.2001 - 05.2008
Senior Assistant General Manager
Planet Hollywood, Inc.
01.1997 - 01.2001
Bachelor of Science - Business, Finance and Marketing
University of Southern California