Ron Castillo
Lake Elsinore,CA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting the quality of products and services. A reliable team player committed to building high-performing teams. Versatile Security Manager smoothly manages administrative department needs, team leadership, and security planning. Knowledgeable about company requirements, behavior markers, and signs of suspicious activity in both employees and guests. Highly observant and skilled with 7+ years of progressive experience.
Overview
7
7
years of professional experience
Work History
Operations Manager
Inter-Con Security Systems, Inc.
05.2023 - 04.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to deliver goods and services timely and accurately.
- Enhanced overall facility safety by conducting regular audits of security equipment and systems.
- Maintained detailed records of all security-related events, providing valuable data for future risk assessments and strategic planning initiatives.
- Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Established and maintained close working relationships with local law enforcement officers.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Responded swiftly to security incidents and effectively resolved security issues.
Assistant Security Operations Manager
Inter-Con Security Systems Inc.
05.2022 - 05.2023
- Improved security operations efficiency by implementing new protocols and procedures.
- Reduced response times for security incidents with thorough staff training and resource allocation.
- Managed security team schedules, ensuring optimal coverage for facility protection.
- Developed strong relationships with local law enforcement agencies to enhance collaboration and information sharing.
- Enhanced overall facility safety by conducting regular audits of security equipment and systems.
- Mentored junior staff members in best practices for effective security management, fostering professional growth within the team.
- Analyzed trends in security threats to proactively address potential issues before they escalated.
- Led incident investigations and debriefs, identifying areas of improvement and implementing corrective actions as needed.
- Maintained detailed records of all security-related events, providing valuable data for future risk assessments and strategic planning initiatives.
- Ensured regulatory compliance by staying up-to-date on industry standards and guidelines governing physical security operations.
- Kept team compliant with security protocols and appearance standards.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Supervised team of [Number] security personnel during shift.
Armed Security Supervisor
Inter-Con Security Systems, Inc.
05.2019 - 05.2022
- Improved overall security by implementing effective patrol strategies and coordinating team efforts.
- Enhanced communication within the team through regular briefings and debriefings, ensuring all members were well informed.
- Streamlined daily operations by establishing efficient scheduling and resource allocation methods.
- Increased personnel competency with consistent training sessions, covering both standard procedures and emergency scenarios.
- Reduced incident response time by closely monitoring surveillance systems and dispatching officers promptly when needed.
- Maintained a safe environment for staff and visitors through diligent access control measures and visitor screenings.
- Ensured compliance with federal, state, and local regulations, consistently reviewing policies and updating them as necessary.
- Evaluated officer performance regularly, providing constructive feedback to help individuals reach their full potential.
- Conducted in-depth audits of security protocols regularly to identify areas for improvement or enhancement.
- Set weekly schedules to maintain optimal coverage.
- Conducted foot patrols, checked access points and reviewed feeds to maintain current knowledge of facility and grounds operations.
- Managed a team of 5 officers protecting the Southern California Edison Facility.
- Wrote detailed reports outlining routine activities and notable incidents.
- Ensured the physical safety of employees, visitors, and property by conducting thorough inspections of facilities regularly.
- Coordinated with event organizers to establish appropriate security measures for large-scale gatherings or functions.
Armed Security Officer
Inter-Con Security Systems Inc.
05.2017 - 07.2017
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
Unarmed Security Officer
Inter-Con Security Systems Inc.
05.2017 - 07.2017
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
Education
Certificate ABG09241814 - Advance Professional Bodyguard/PSD Operative
Crisis Response International - Counter Terrorist
North Las Vegas, NV09.2018
Certificate - Comprehensive Security Training
Advance Security Concepts
Montclair, CA05.2017
Bachelor of Science - Computer Engineering Technology
Devry University
Pomona, CA05.2017
High School Diploma -
Norwalk - La Mirada Adult School
Norwalk, CA06.2002
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Operations Monitoring
- Staff Training
- Staff Management
- Employee Motivation
- Performance monitoring
- Salesforce Administration
- MS Office
Timeline
Operations Manager
Inter-Con Security Systems, Inc.
05.2023 - 04.2024
Assistant Security Operations Manager
Inter-Con Security Systems Inc.
05.2022 - 05.2023
Armed Security Supervisor
Inter-Con Security Systems, Inc.
05.2019 - 05.2022
Armed Security Officer
Inter-Con Security Systems Inc.
05.2017 - 07.2017
Unarmed Security Officer
Inter-Con Security Systems Inc.
05.2017 - 07.2017
Certificate ABG09241814 - Advance Professional Bodyguard/PSD Operative
Crisis Response International - Counter Terrorist
Certificate - Comprehensive Security Training
Advance Security Concepts
Bachelor of Science - Computer Engineering Technology
Devry University
High School Diploma -
Norwalk - La Mirada Adult School
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