Ron D'Anna
Sales Engineer
Buffalo,NY
Summary
Energetic skilled Sales Engineer with 14 years helping businesses maintain smooth operations and optimal workflow. Driven to enhance functionality through careful and economical application of technical enhancements. Talented at deriving maximum value from existing assets as well as knowing when cost-effective upgrades reach peak return on investment (ROI).
Overview
12
12
Certifications
6
6
years of post-secondary education
14
14
years of professional experience
Work History
Sales Engineer
Allstate
Buffalo, NY
09.2018 - Current
- Remote and phone based consulting while using my technical and communication skills for detailed solutions.
- Technical support covering: VPN, Google Suite, Excel, laptop, desktop and server configurations.
- Provide support to Agents and respond to inquiries through multiple channels including phone, email, and chat in line with company standards for communication.
- Skilled within multiple vendor specific technologies and technical sales skills to provide detailed configurations company wide.
Customer Solutions Expert
Yahoo, Inc
Lockport, NY
08.2016 - 11.2018
- Support colleagues across Yahoo to solve technical problems, build relationships, and make their day across a variety of platforms: Mac, Windows, A/V, mobile, and networking environment.
- Troubleshoot technical issues through a variety of communication methods: live chat, phone, in person).
- Communicate across global teams to deliver exemplary solutions to enable successful project resolution.
- Support provided in tickets, projects completed, additions to the knowledge base, and changes made to our global team.
- Proactive responsiveness to problems.
- Manage the logistics and maintenance of IT asset inventory, shipping, and receiving.
Structured Cabling Technician
Five West Enterprises, Inc, Time Warner Cable
Tonawanda, NY
11.2014 - 08.2016
- Business Class, Commercial.
- Performs voice, data and cable installation duties.
- Perform all cable pulling and installation processes of data, VoIP and hotspot (Wi-Fi) modems.
- Terminate, label and test a variety of different manufactures connectivity hardware (i.e.: jacks, patch panels, 110 blocks, 66 blocks, RG6, RG11, splitters).
- Construction of communication closets (i.e.: equipment racks, ladder rack, trough, shelving, cabinets).
- Installation of cable pathway development, raceway and attachments.
Sales Engineer
Ingram Micro, Inc
Williamsville, NY
09.2009 - 11.2014
- IBM Enterprise Software.
- Provide pre-sale, solution-focused support for IBM Software business partners for a global technology distributor.
- Engaged with 47 reseller accounts in 2013 and 2014.
- The closed sales of the accounts I worked with in this capacity was $96,420,961.00.
- Support new partners who are on-boarding with IBM Software and seeking to meet authorization requirements.
- Select and recommend certifications for partners to help meet their authorization requirements based on the appropriate IBM Software product group and skill set.
- Educate sales, marketing, licensing representatives and prospective partners by creating and hosting product overview webinars and face to face meetings.
- Enable accurate solution quoting and successful selling by creating product overview guides, hosting conference calls and face to face meetings with end user customers.
Technical Solutions Engineer
Ingram Micro, Inc
Williamsville, NY
10.2006 - 09.2009
- Skilled within multiple vendor specific technologies and technical sales skills to provide detailed configurations for our value added partners. Phone based consulting while using my technical pre-sales skills for detailed server/blade/storage, virtualization/VMware and cloud solutions
- Pre-sales phone based technical support covering: IBM servers, blade servers, storage | HP servers, blade system, storage | virtualization/VMware solutions | NAS/DAS/SAN storage, backup, disaster recovery and cloud solutions
Education
Bachelor Degree - Information Systems Security
ITT Technical Institute
08.2003 - 01.2006
Associate Degree - Computer Networking Systems
ITT Technical Institute
01.2001 - 01.2003
Associate Degree - Liberal Arts and Science
Erie Community College North
01.1998 - 01.2000
Skills
Backup
Communication skillsHardwareConsultingDASDisaster recoveryHP serversIBM serversIBM SoftwareInternet SecurityMacGoogle Meet
WindowsModemsNASEnterpriseNetworkingZoom
Solution Selling
SANServersTechnical SalesTechnical SupportPhone Support
VoIPVPNRemote support
Change Management
Technical Documentation
Troubleshooting and resolution
Chat Support
Pre-sales support
Post-sales support
Microsoft Office Suite
Excel
Word
MS Outlook proficiency
Formal presentation skills
Relationship building
Relationship development
Problem resolution
Project organization
MS Office
Proposal Development
Field consulting
Technical consulting
Requirements management
Consultative sales techniques
Program management expertise
Lifecycle management
AWS
Okta
Slack
Accomplishments
Perfect attendance – 2 years at ITT Technical Institute and received “Highest Honors”
Quote
If you spend too much time thinking about a thing, you’ll never get it done. Make at least one definite move daily toward your goal.
Bruce Lee
Certification
IBM Certified Specialist - U.S. Technical Support Services Level 2
Timeline
Sales Engineer
Allstate
09.2018 - Current
Customer Solutions Expert
Yahoo, Inc
08.2016 - 11.2018
Structured Cabling Technician
Five West Enterprises, Inc, Time Warner Cable
11.2014 - 08.2016
Sales Engineer
Ingram Micro, Inc
09.2009 - 11.2014
Technical Solutions Engineer
Ingram Micro, Inc
10.2006 - 09.2009
Bachelor Degree - Information Systems Security
ITT Technical Institute
08.2003 - 01.2006
Associate Degree - Computer Networking Systems
ITT Technical Institute
01.2001 - 01.2003
Associate Degree - Liberal Arts and Science
Erie Community College North
01.1998 - 01.2000