Summary
Overview
Work History
Education
Skills
Accomplishments
Quote
Certification
Timeline
OperationsManager

Ron D'Anna

Sales Engineer
Buffalo,NY

Summary

Energetic skilled Sales Engineer with 14 years helping businesses maintain smooth operations and optimal workflow. Driven to enhance functionality through careful and economical application of technical enhancements. Talented at deriving maximum value from existing assets as well as knowing when cost-effective upgrades reach peak return on investment (ROI).

Overview

12
12
Certifications
6
6
years of post-secondary education
14
14
years of professional experience

Work History

Sales Engineer

Allstate
Buffalo, NY
09.2018 - Current
  • Remote and phone based consulting while using my technical and communication skills for detailed solutions.
  • Technical support covering: VPN, Google Suite, Excel, laptop, desktop and server configurations.
  • Provide support to Agents and respond to inquiries through multiple channels including phone, email, and chat in line with company standards for communication.
  • Skilled within multiple vendor specific technologies and technical sales skills to provide detailed configurations company wide.

Customer Solutions Expert

Yahoo, Inc
Lockport, NY
08.2016 - 11.2018
  • Support colleagues across Yahoo to solve technical problems, build relationships, and make their day across a variety of platforms: Mac, Windows, A/V, mobile, and networking environment.
  • Troubleshoot technical issues through a variety of communication methods: live chat, phone, in person).
  • Communicate across global teams to deliver exemplary solutions to enable successful project resolution.
  • Support provided in tickets, projects completed, additions to the knowledge base, and changes made to our global team.
  • Proactive responsiveness to problems.
  • Manage the logistics and maintenance of IT asset inventory, shipping, and receiving.

Structured Cabling Technician

Five West Enterprises, Inc, Time Warner Cable
Tonawanda, NY
11.2014 - 08.2016
  • Business Class, Commercial.
  • Performs voice, data and cable installation duties.
  • Perform all cable pulling and installation processes of data, VoIP and hotspot (Wi-Fi) modems.
  • Terminate, label and test a variety of different manufactures connectivity hardware (i.e.: jacks, patch panels, 110 blocks, 66 blocks, RG6, RG11, splitters).
  • Construction of communication closets (i.e.: equipment racks, ladder rack, trough, shelving, cabinets).
  • Installation of cable pathway development, raceway and attachments.

Sales Engineer

Ingram Micro, Inc
Williamsville, NY
09.2009 - 11.2014
  • IBM Enterprise Software.
  • Provide pre-sale, solution-focused support for IBM Software business partners for a global technology distributor.
  • Engaged with 47 reseller accounts in 2013 and 2014.
  • The closed sales of the accounts I worked with in this capacity was $96,420,961.00.
  • Support new partners who are on-boarding with IBM Software and seeking to meet authorization requirements.
  • Select and recommend certifications for partners to help meet their authorization requirements based on the appropriate IBM Software product group and skill set.
  • Educate sales, marketing, licensing representatives and prospective partners by creating and hosting product overview webinars and face to face meetings.
  • Enable accurate solution quoting and successful selling by creating product overview guides, hosting conference calls and face to face meetings with end user customers.

Technical Solutions Engineer

Ingram Micro, Inc
Williamsville, NY
10.2006 - 09.2009
  • Skilled within multiple vendor specific technologies and technical sales skills to provide detailed configurations for our value added partners. Phone based consulting while using my technical pre-sales skills for detailed server/blade/storage, virtualization/VMware and cloud solutions
  • Pre-sales phone based technical support covering: IBM servers, blade servers, storage | HP servers, blade system, storage | virtualization/VMware solutions | NAS/DAS/SAN storage, backup, disaster recovery and cloud solutions

Education

Bachelor Degree - Information Systems Security

ITT Technical Institute
08.2003 - 01.2006

Associate Degree - Computer Networking Systems

ITT Technical Institute
01.2001 - 01.2003

Associate Degree - Liberal Arts and Science

Erie Community College North
01.1998 - 01.2000

Skills

Backup

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Accomplishments

    Perfect attendance – 2 years at ITT Technical Institute and received “Highest Honors”

Quote

If you spend too much time thinking about a thing, you’ll never get it done. Make at least one definite move daily toward your goal.
Bruce Lee

Certification

IBM Certified Specialist - U.S. Technical Support Services Level 2

Timeline

Sales Engineer

Allstate
09.2018 - Current

Customer Solutions Expert

Yahoo, Inc
08.2016 - 11.2018

Structured Cabling Technician

Five West Enterprises, Inc, Time Warner Cable
11.2014 - 08.2016

Sales Engineer

Ingram Micro, Inc
09.2009 - 11.2014

Technical Solutions Engineer

Ingram Micro, Inc
10.2006 - 09.2009

Bachelor Degree - Information Systems Security

ITT Technical Institute
08.2003 - 01.2006

Associate Degree - Computer Networking Systems

ITT Technical Institute
01.2001 - 01.2003

Associate Degree - Liberal Arts and Science

Erie Community College North
01.1998 - 01.2000

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Ron D'AnnaSales Engineer