18 years of experience in the mental health field. Dynamic Mental Health Rehabilitation Specialist with Telecare Corporation, skilled in cognitive behavioral therapy and crisis management. Proven track record in developing individualized treatment plans and fostering client engagement, enhancing therapeutic outcomes. Adept at building rapport through empathic communication, ensuring clients feel supported in their recovery journey. Committed to evidence-based practices and cultural competence.
Overview
18
18
years of professional experience
2
2
Certification
Work History
Mental Health Rehabilitation Specialist
Telecare Corporation
Costa Mesa
02.2023 - 04.2025
Put into practice excellent reasoning and counseling skills
Provided high quality care to clients suffering severe mental health conditions and managing crisis situations, using evidence-based therapies with diverse populations
Utilized strong empathic verbal communication and listening skills during counseling sessions for clients suffering from severe mental health issues
Makes clients participate in own therapeutic process by assigning homework each week
In-depth understanding of therapeutic approaches and principles
Strong understanding and counseling abilities with clients suffering chemical addiction using CBT and Motivational Interviewing
Produced timely and excellent documentation clinical notes satisfying DMH and County criteria
Empathize with clients who possess a range of backgrounds and experiences, such as those in the LGBTQ+ or from underrepresented communities
Strong belief in helping people find happiness and meaning
IT Computer/Network Technician
RBH Computers
Hacienda Heights
06.2021 - 02.2023
Provided validation in a warm, friendly manner setting up technical equipment for home offices
Maintained a growing customer base by interpersonal connection utilizing empathic listening skills while building rapport through effective communication
Maintained a high level of trust with customers through open communication, empathy, consistency, and transparency
Distance Learning Coordinator
Howard Household
Hacienda Heights
03.2020 - 06.2021
Provided distance learning for our son who was an elementary school student during the Pandemic
Created a positive and supportive learning environment at home to facilitate successful distance learning outcomes
Communicated regularly with teachers and school staff to monitor progress and address any concerns
Addiction Counselor
Social Model Recovery Systems
Los Angeles
01.2019 - 03.2020
Conducted detailed assessments to determine the appropriate level of care for each patient
Implemented evidence-based therapeutic techniques, such as cognitive-behavioral therapy and motivational interviewing
Generated timely and excellent clinical notes in compliance with company and Drug Medi-Cal guidelines
Developed individualized treatment plans based on the specific needs of each client
Guided clients through the recovery process, providing counseling and support during their journey
Car Porter
Toyota of Whittier
Whittier
12.2016 - 01.2019
Greeted customers at dealership and provided excellent customer service
Handled an average of 40 customer service requests daily increasing customer satisfaction survey reports by 67%
IT Computer/Network Technician
RBH Computers
Hacienda Heights
10.2012 - 12.2016
Set up and managed computer networks for small businesses.
Repaired computers.
Built new, advanced computers customized to fit customer's needs.
Children's Social Worker III
Department of Children's and Family Services
Los Angeles
11.1996 - 10.2012
Conducted case studies and assessed appropriate types and methods of treatment.
Developed long-and short-term treatment plans.
Provided therapeutic counseling, addressing family relationship issues, marital issues, and adoptive parent needs.
Investigated and provided child protective services to clients.
Frequently conducted field visits away from the home office in order to observe and assess client’s needs and to carry out service plans.
Provided direct intervention in cases involving neglect, abuse, emotional problems, physical/mental disabilities or other health conditions affecting a client's personality, family relationships and in-home care arrangements.
Experienced in working with cases involving sexual abuse and performing counseling with family members.
Created court reports with recommendations for at-risk children in the child welfare system.
Maintained up-to-date and detailed electronic records on the centralized CMS/CWS Child Welfare System regarding all details of the client's case.
As lead social worker, provided casework consultation and supervision to staff members without professional training who were participating in the DCFS internship training program.
Education
Master's Degree - Marital And Family Therapy (MFT)
Azusa Pacific University
Azusa, CA
01.1996
Bachelor of Science - Psychology
California State University-Northridge
Northridge, California, US
01.1993
Skills
Cognitive behavioral therapy (CBT) and dialectical behavior therapy (DBT)
Addiction counseling
Motivational interviewing
Behavioral health
Psychotherapy
Trauma-informed care
Social work
Responsibility and accountability
Mental health counseling
Interpersonal communication
Clinical assessment and documentation
Case management
Discharge planning
Group counseling
Intake assessments
Crisis management and intervention
Behavioral therapy
Treatment planning and evaluation
Microsoft Office proficiency
Community referrals and resources
Family counseling
Evidence-based practices
Client assessment and support
Therapeutic counseling techniques
Communication skills and strategies
Cultural competence in practice
Team collaboration and dynamics
Conflict resolution strategies
Certification
Associate Marriage and Family Therapist (AMFT), 05/01/25 to 05/31/26, AMFT155072
Registered Alcohol Drug Technician (RADT), 01/01/18 to 01/31/19, R1288200118, Eligible for Renewal
Affiliations
Co-lead addiction recovery group at my local church called "The James Club".
Accomplishments
City of Los Angeles Resolution Award recognizing my dedication to professional social work, presented by Mayor and Counselmember 14th District.
Languages
Spanish
Professional
References
References available upon request.
Timeline
Mental Health Rehabilitation Specialist
Telecare Corporation
02.2023 - 04.2025
IT Computer/Network Technician
RBH Computers
06.2021 - 02.2023
Distance Learning Coordinator
Howard Household
03.2020 - 06.2021
Addiction Counselor
Social Model Recovery Systems
01.2019 - 03.2020
Car Porter
Toyota of Whittier
12.2016 - 01.2019
IT Computer/Network Technician
RBH Computers
10.2012 - 12.2016
Children's Social Worker III
Department of Children's and Family Services
11.1996 - 10.2012
Master's Degree - Marital And Family Therapy (MFT)