Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
RON ISHMAEL
Open To Work
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RON ISHMAEL

Salley,SC

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Computer Maintenance TechnicianSystems EngineerBusiness Operations AnalystHelp Desk Supervisor

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Salley, SC, USColumbia, SCAiken, SCAugusta, GA
Open to relocation: Yes

Minimum Desired Compensation

80000/yr

Important To Me

401k matchCompany CulturePaid time offCareer advancementPaid sick leave

Summary

Accomplished Computer Maintenance Technician with over 10 years of experience in diagnosing and repairing hardware and software issues. Expertise in implementing maintenance protocols that enhance system performance and minimize downtime, while fostering effective communication with diverse personnel in secure environments.

Overview

22
22
years of professional experience

Work History

Computer Maintenance Technician

Taylor Technology Services
Grove City, OH
10.2016 - Current
  • Maintained active 5C Secret Clearance in a FISMA-secured environment for DOE, IRS, and Treasury.
  • Utilized hand tools, precision instruments, and software tools for effective repairs and maintenance on servers, computers, network gear, WAP, and CCTV.
  • Conducted SOC2 and customer audits, partnering with security, networking, development, and production teams to implement improvements and upgrades.
  • Exceeded productivity targets while delivering high-quality service.
  • Collaborated on initiatives that improved customer satisfaction.
  • Fostered a positive team environment through effective communication and flexibility.
  • Ensured strict adherence to company policies and procedures.
  • Demonstrated integrity and professionalism in all responsibilities.
  • Provided accurate information to customers regarding regulations and procedures.

Systems Engineer

Standard Register
Grove City, OH
11.2014 - 10.2016
  • Executed server installations, maintenance, troubleshooting, repairs, migrations, and decommissions to ensure system reliability.
  • Conducted thorough maintenance to ensure optimal functionality.
  • Created new file and print servers. Also, worked with contractors to add servers to support their applications.
  • Collaborated with networking engineers, software engineers, and production teams to implement system enhancements.
  • Configured user accounts and established network shares.
  • Analyzed manufacturing processes to improve repair procedures and elevate product quality.

Business Operations Analyst

NCR
Columbia, SC
05.2006 - 05.2012
  • Managed process and infrastructure business systems for over 40 customers, such as AT&T, Cisco, Microsoft, Bank of America, Verizon, and many others.
  • Provided project management support for multiple global projects, coordinating resources across organizations to meet timelines and ensure project success.
  • Analyzed and developed methods and procedures for service-related activities, ensuring clarity and effectiveness in operations.
  • Handled all technical writing within the department and collaborated with clients and internal teams to create technical documents and processes.
  • Provided global after-hours support as the organization's Duty Manager, collaborating with the Field Support Center and various teams.

Help Desk Supervisor

NCR
03.2004 - 05.2006
  • Ensured the team met each customer's service level agreement.
  • Escalated issues to relevant parties and provided customers with timely updates on escalation status, enhancing customer communication.
  • Supported Multi-Vendor Help Desk Manager in establishing help desks for Rite Aid and Kohl's accounts, contributing to operational readiness.
  • Created and maintained Knowledge management tools for Rite Aid and Kohl's to support day-to-day operations.
  • Technical Writer for department and in charge of developing and up-keeping of knowledge base.
  • Delivered the Kohl's monthly report and assisted the Lowe's Account Team Lead with reports and supervision.
  • Generated reports showing incident trends and analyzed service level agreements.
  • Performed detailed service audits to evaluate operational effectiveness.
  • Guided agents and implemented disciplinary actions as required, fostering a compliant and accountable team environment.
  • Assisted the manager with scheduling and payroll and accompanied him on customer visits to deliver technical presentations and attend meetings.

Education

Communications -

Midlands Technical College
Columbia, SC
11-2009

Communications -

U.S. Army Signal Corp
FT. Gordon, GA
01-1993

Skills

  • Computer troubleshooting
  • Hardware repairs
  • Server maintenance
  • Operating system installation and mobile device support
  • Software diagnostics and configuration
  • Firmware updates and driver updates
  • Network security
  • Wireless networking and power supply testing
  • Performance tuning
  • System upgrades
  • Remote assistance and support
  • Help desk operations and customer support audits
  • Troubleshooting techniques and incident management
  • Operational audits
  • Process improvement
  • Data analysis
  • Project management
  • Client relationship management
  • Time management
  • Policy adherence
  • Technical writing and documentation
  • Team collaboration
  • Effective communication
  • Information security and data retention strategies
  • Information security and data retention strategies

Accomplishments

  • Supported over 200 users and 250 computers with 24x7 support
  • Responded to emergency calls 24x7 for server and networking support
  • Veteran with two honorable discharges (one Active Duty Army and one SC Army National Guard). Recognized for having a mission first attitude with the willingness to go above and beyond to achieve success.
  • Recognized by Army officers and NCO's, CEO's, CIO's, Presidents, VP's, and Managers for going above and beyond.

Timeline

Computer Maintenance Technician

Taylor Technology Services
10.2016 - Current

Systems Engineer

Standard Register
11.2014 - 10.2016

Business Operations Analyst

NCR
05.2006 - 05.2012

Help Desk Supervisor

NCR
03.2004 - 05.2006

Communications -

Midlands Technical College

Communications -

U.S. Army Signal Corp

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RON ISHMAEL