Ronnie Johnson
Goldsboro,NC
Summary
Transitioning from insurance environment with strong background in claim assessments and customer service. Developed analytical and problem-solving skills while managing complex cases and resolving customer issues. Looking to leverage these transferable skills in new, challenging field.
Overview
1
1
year of professional experience
Work History
Social Security Claims Representative
Social Security Adminstration
10.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Served as a subject matter expert on specialized claims, providing guidance and support to other team members when needed.
Education
Bachelor of Arts - Psychology
University of Mount Olive
Mount Olive, NC06-2003
Skills
- Claims Management
- Policy and statute compliance
- Customer service
- Issue resolution
- Fraud prevention and investigation
Timeline
Social Security Claims Representative
Social Security Adminstration
10.2023 - Current
Bachelor of Arts - Psychology
University of Mount Olive
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