Ron Sease
Altoona,IA
Summary
Comprehensive knowledge and experience with numerous investment instruments. Experience in decision making on complex scenarios. 19 years of experience in the financial/investment industry and 11 years of management experience. Proven leadership and team-building skills. Worked with annuities, defined contribution, defined benefit, non-qualified, ESOP and brokerage accounts.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager - Annuities - Operations
DXC
01.2019 - Current
- Make complex decisions regarding exceptions for products, processes, QDRO’s, Power of Attorneys, Subpoenas, complaints and other service issues
- Review and make decisions regarding marketing complaints against advisors
- Draft and evaluate processes and procedures
- Oversee and evaluate service issue trends
- Analyze data to identify areas for improvement
- Collaborate with several different departments
- Including but not limited to: Post-Issue, New Business, Compliance, Legal, and IT
- Ensure industry regulatory requirements are met
- Oversee all post-issue SLA’s and ensure contingency plans
- Implemented a tracking system for errors
- This led to a decrease in errors
- Work several projects at once
- Collaborate with other areas for implementation
- Manage the Post-Issue Operations team
- Which includes hiring, training, and workflow management.
Manager - Annuities - Operations
MetLife
01.2012 - 01.2019
- Make complex decisions regarding exceptions for products, processes, QDRO’s, Power of Attorneys, Subpoenas, complaints and other service issues
- Review and make decisions regarding marketing complaints against advisors
- Manage cross-functional problem solving sessions to eliminate waste, decrease SLA’s and improve associate engagement
- Decreased overall SLA by 27% and reduced headcount by 2 FTE’s
- Managed a Lean initiative, overseeing all problem solving activities
- This resulted in changing the culture within
- Created Value-stream mapping (VSM) for identified processes and procedures
- I helped eliminate items that didn’t add value to customers
- Serve as the liaison for all compliance related items
- Work directly with the law department, tax department and product
- Continually work with the risk management team to identify potential risk and developed a plan to reduce it
- Helped develop a business continuity plan
- Monitor, prioritize, and manage work volumes and workflow by utilizing and coordinating department resources to the fullest capacity
- Work directly with state regulators and clients, regarding formal insurance complaints.
Research and Resolution Lead - Annuity Operations
MetLife
01.2008 - 01.2012
- Worked with subpoenas, QDRO’s, Fraud, Services Issues, POA’s and other complex situations
- Was a high performer and considered the top rep on the team
- Expert with all lines of business and complex situations
- Researched simple to complex scenarios and handled highly escalated situations
- Analyzed needs to accomplish client’s and advisor’s goals
- Effectively communicated with advisors, clients and plan sponsors
- Anticipated and quickly researched and resolved high impact and complex issues
- Conducted weekly trending analysis and provided to management
- Assisted with training and mentoring
- Identified root causes and trends
- Portrayed a pro-active customer centric focus
- Helped develop a fast-track model to improve escalation turnaround.
Education
Associate degree in Applied Science - Business Management
Des Moines Area Community College
Ankeny, IowaHigh School Diploma -
Norwalk High School
Norwalk, IowaSkills
- Business Development
- Policy Implementation
- Workforce Management
- Operations Management
- Staff Development
- Decision Making
- Effective Communication
- Cross-functional Teamwork
- Project Management
- Time Management
- Team Leadership
- Process Improvement
Certification
- FINRA Licensed: Series 7, 26, 66, 6
Timeline
Manager - Annuities - Operations
DXC
01.2019 - Current
Manager - Annuities - Operations
MetLife
01.2012 - 01.2019
Research and Resolution Lead - Annuity Operations
MetLife
01.2008 - 01.2012
Associate degree in Applied Science - Business Management
Des Moines Area Community College
High School Diploma -
Norwalk High School
Similar Profiles
Sandra KoroblitsasSandra Koroblitsas
Senior Claims Support Officer at DXCSenior Claims Support Officer at DXC
Holly HarrisHolly Harris
Client Partnership Manager at DXCClient Partnership Manager at DXC
Manikanta Swamy PadamataManikanta Swamy Padamata
Software Analyst II at DXCSoftware Analyst II at DXC
Viswanathan VViswanathan V
Professional Administrator - DXC at DXCProfessional Administrator - DXC at DXC
Kasandra NunezKasandra Nunez
Office Clerk at Concrete System, CoOffice Clerk at Concrete System, Co