Proficient administrative manager known for enhancing operational efficiency and promoting fair workplace standards. Skilled in coordinating payroll, expense oversight, and team leadership, ready to drive impactful changes in organizational processes.
Dynamic professional with extensive experience in administrative management and team leadership. Recognized for strong relationship-building skills and the ability to streamline workflows across multiple teams, contributing to improved organizational efficiency and employee satisfaction.
Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement.
Work History
Administrative Manager
1 Year 9 Months
Costco Wholesale Corp | 01.2025 - Current
Managed expense oversight to ensure budget compliance and financial accountability.
Coordinated payroll activities, including data entry and verification, to support organizational efficiency and accuracy.
Directed comprehensive sales audit processes to ensure compliance and accuracy.
Coordinated medical leave of absence requests, maintaining accurate records and communication with affected employees.
Advised managers on disciplinary procedures, promoting fair and consistent application of workplace standards.
Coordinated with multiple teams to address needs and streamline workflows across the organization.
reviewing schedules
Merchandise Manager
2 Years 3 Months
Costco Wholesale Corp | 10.2022 - 01.2025
Analyzed inventory levels to optimize stock availability and reduce excess merchandise.
Developed merchandising strategies to enhance product visibility and drive customer engagement.
Collaborated with cross-functional teams to execute promotional campaigns effectively and timely.
Trained and mentored junior staff on merchandise planning and inventory management best practices.
Boosted sales performance by effectively managing merchandise assortments and inventory levels.
Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
Ensured seamless integration of new products into existing assortments through thorough analysis of customer preferences and market trends.
Assistant General Manager
13 Years 4 Months
Costco Wholesale Corp | 05.2009 - 09.2022
Led operational initiatives to enhance inventory management and streamline supply chain processes.
Developed training programs for staff, improving team performance and customer service quality.
Mentored junior managers, fostering leadership skills and promoting career development within the team.
Handled cash accurately and prepared deposits.
Enhanced customer satisfaction through effective problem resolution and proactive service improvements.
Motivated, trained, and disciplined employees to maximize performance.
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Managed team schedule with eye for coverage needs and individual strengths.
Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Mentored and motivated team members to achieve challenging business goals.
Developed and implemented policies and procedures to improve customer service and satisfaction.
Managed budget implementations, employee evaluations, and contract details.
Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
Developed and enforced health and safety protocols, significantly reducing workplace accidents.
Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Administrative Manager
6 Months
Costco Wholesale Corp | 11.2008 - 05.2009
Merchandising Manager
7 Months
Costco Wholesale Corp | 04.2008 - 11.2008
Receiving Manager
8 Months
Costco Wholesale Corp | 08.2007 - 04.2008
Merchandise Manager
1 Month
Costco Wholesale Corp | 12.2006 - 01.2007
Hardlines Manager
7 Months
Costco Wholesale Corp | 05.2006 - 12.2006
Tire Sales Manager
1 Year 3 Months
Costco Wholesale Corp | 02.2005 - 05.2006
Assistant Front End Manager
1 Year 1 Month
Costco Wholesale Corp | 01.2004 - 02.2005
Assistant Buyer (Gas, Propane, Hearing)
1 Year 11 Months
Costco Wholesale Corp | 02.2002 - 01.2004
Inventory Specialist (Gas, Photo)
5 Months
Costco Wholesale Corp | 09.2001 - 02.2002
Inventory Specialist(Bakery, Gas, Photo)
1 Year 4 Months
Costco Wholesale Corp | 05.2000 - 09.2001
Stocker
1 Year 1 Month
Costco Wholesale Corp | 04.1999 - 05.2000
Education
BBA - Human Resources
Thompson Rivers University | Kamloops, BC | 05-2000