Ron Small
Business Management
Sevierville,TN
Summary
To seek and maintain the full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Love meeting and assisting customers develop a better understanding of how a new device operates. Celebrating 25 plus years of experience.
Overview
42
42
years of professional experience
Work History
Cable Installation Technician
National On Demand
05.2020 - Current
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Repaired and updated equipment to conform to company-wide standards.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Demonstrated equipment capabilities to customer and responded to questions and complaints.
- Provided training on use, troubleshooting, and calibration of equipment.
- Researched and evaluated new technologies for use in cabling and telecommunications systems.
- Responded to service requests during and after business hours.
- Train new employees.
Cable TV Installer
K&S Communications
05.2003 - 05.2020
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Provided training on use, troubleshooting, and calibration of equipment.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
Electronics Technician
Aerospace Controls
06.1991 - 08.1998
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
- Assembled, tested and maintained components and systems for high-performing electronics.
- Monitored and tested equipment performance to diagnose and resolve problems.
- Diagnosed and repaired complex faults within target timeframes.
- Worked with Engineers to breadboard new circuits, test prototype in extreme high-low temperatures of outer space.
- Ordered and installed MIL-spec components .
- Contractor for NASA-project was the arm on the shuttle misson- product was digital encoders for controls arm movement.
R&D - Electronics Technician
Arkansas Highway And Transportation Department
06.1981 - 03.1991
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
- Assembled, tested and maintained components and systems for high-performing electronics.
- Diagnosed and repaired complex faults within target timeframes.
- Monitored and tested equipment performance to diagnose and resolve problems.
- Worked with Civil Engineers to construct new designs from their schematics for new state highway projects.
- Test final prototype to ensure that confirms to project specifications.
Education
MBA - Business Administration And Management-Finance
Southern New Hampshire University
Manchester, NH05.2021
Bachelor of Arts - Business Administration And Management
Mid-America Christian University
Oklahoma City, OK05.2019
Associate of Arts - Bio-Medical Electronics
Arkansas College of Technology
Oklahoma City, OK05.1981
Skills
- Customer Service
- Customer Education
- Troubleshooting Skills
- Customer Training
- Technical Support
- Device Configuration
- Love for Apple products
Timeline
Cable Installation Technician
National On Demand
05.2020 - Current
Cable TV Installer
K&S Communications
05.2003 - 05.2020
Electronics Technician
Aerospace Controls
06.1991 - 08.1998
R&D - Electronics Technician
Arkansas Highway And Transportation Department
06.1981 - 03.1991
MBA - Business Administration And Management-Finance
Southern New Hampshire University
Bachelor of Arts - Business Administration And Management
Mid-America Christian University
Associate of Arts - Bio-Medical Electronics
Arkansas College of Technology
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