Ron Zegada
Ft. Washington,MD
Summary
Results-driven professional with extensive experience in service operations management. Skilled in staff development, problem-solving, and time management. Committed to leveraging expertise to optimize service processes and elevate customer experiences.
Overview
4
4
years of professional experience
Work History
Assistant Service Manager
Lucid Motors
Vienna, VA
09.2025 - Current
- Assisted in the management of daily operations and workflow of the service center, ensuring efficient and timely delivery of services
- Coordinated customer appointments, ensuring timely service delivery and enhanced satisfaction.
- Supported inventory management by tracking parts availability and ordering supplies as needed.
- Collaborated with technicians to streamline repair processes, improving turnaround times.
- Trained and supervised a team of 5 service center representatives and 8 technicians, providing guidance on best practices for delivering exceptional customer service
Service Advisor
Land Rover of Tyson's Corner
Vienna, VA
11.2024 - 08.2025
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
Service Director
Darcars Automotive
Bethesda, MD
03.2022 - 09.2024
- Directed service operations, ensuring adherence to quality standards and customer satisfaction.
- Implemented process improvements that enhanced efficiency and reduced service turnaround time.
- Trained and mentored staff on best practices for customer engagement and technical service.
- Oversaw inventory management, optimizing parts availability to support service demands.
- Analyzed service metrics to identify trends, driving strategic decisions for operational enhancements.
- Managed vendor relationships, negotiating contracts to improve service support and costs.
- Developed training programs aimed at elevating team performance and enhancing customer interactions.
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
Education
High School Diploma -
Annandale High School
Annandale, VANo Degree -
Arizona State University
Tempe, AZSkills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Team building expertise
- Operational improvements
- Strong leadership
- Positive attitude
- Time management
- Reliable and responsible
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Assistant Service Manager
Lucid Motors
09.2025 - Current
Service Advisor
Land Rover of Tyson's Corner
11.2024 - 08.2025
Service Director
Darcars Automotive
03.2022 - 09.2024
High School Diploma -
Annandale High School
No Degree -
Arizona State University