Ronae Grant
The Bronx
Summary
Dedicated healthcare professional with extensive experience in optimizing team performance and achieving customer service goals. Proven track record in enhancing productivity and streamlining procedures within medical settings. Strong leadership abilities complemented by effective planning and organizational skills. Expertise in patient care, including vital measurements, blood sample preparation, and treatment room management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Event Specialist
Flanagan Security & Investigation Group /Event Sec
Manhattan
08.2022 - Current
- Supervised staff onsite during events, providing guidance when needed.
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
- Hosted large groups by engaging with attendees during annual events.
- Trained customer service, marketing and sales teams for events.
HHA / PCA
helping you home care
The Bronx
12.2023 - 05.2025
- Administered prescribed medications and treatments according to physician instructions.
- Maintained accurate records of patient care plans and progress notes.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Hostess & Server
IHOP
Manhattan
04.2020 - 02.2025
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Directed patrons to lounges and waiting areas.
- Communicated clearly with kitchen staff regarding customer orders.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers.
Manager & Head Supervisor
PPI Pro Guard Protection Ink
The Bronx
10.2022 - 10.2024
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Managed staff schedules for shifts and events to minimize overtime costs.
- Developed and implemented training procedures for newly hired personnel.
Head Security Officer
PMPA
Manhattan
05.2022 - 12.2023
- Facilitated communication between security team and other departments for a cohesive environment.
- Liaised with management to communicate security concerns and provide updates.
- Reconfigured existing security systems, updating to achieve compliance and optimal integration with current software and network conventions.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Monitored CCTV systems to ensure safety and security of premises.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Security Supervisor
Arrow
Manhattan
01.2023 - 09.2023
- Supervised property entrances and exits and monitored employee safety.
- Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Managed access control systems to secure premises and sensitive areas.
Dispatcher Office Assistant
PPI Pro Guard protection ink
The Bronx
03.2022 - 09.2023
- Answered phones and routed voicemails to respective employees.
- Monitored office services mailbox for business support needs and requests.
- Assisted organizational efforts by filing, entering data and answering phones.
Package Handler /Assistant Warehouse Supervisor
FedEx
New York
11.2022 - 03.2023
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Used digital database to keep records of units and stock moved.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Assisted in the training of new package handlers on proper procedures and safety practices.
- Maintained accurate inventory records of incoming and outgoing shipments.
Security Guard Supervisor
On Guard Mangement
Manhattan
02.2021 - 08.2022
- Supervised and authorized entry of employees, visitors or authorized persons.
- Ensured that all personnel adhere to company policies regarding uniforms, appearance standards and protocol during their shifts.
- Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
Personal Babysitter
Private Agency
New York
07.2018 - 04.2021
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Maintained a safe and healthy environment for the children by following all safety procedures.
- Assisted with potty training when applicable.
- Responsibly watched children while parents were out.
- Organized age-appropriate activities such as arts and crafts, reading stories, playing games.
- Helped complete homework, school projects and chores.
- Supervised outdoor playtime in parks or playgrounds.
Summer Youth Counselor
Summer Youth Employment Program
Manhattan
07.2018 - 08.2018
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Maintained accurate records of attendance, progress reports, incident reports.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Performed general administrative tasks such as filing paperwork and data entry.
- Encouraged healthy lifestyle habits among participants through educational programs and physical activities.
- Supported staff in providing effective instruction in academic enrichment classes.
- Provided guidance and mentorship to a diverse group of youth.
Group Organization Member
Summer Youth Employment Program
Manhattan
07.2017 - 09.2017
- Completed routine maintenance and repair.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Metropolitan Soundveiw
The Bronx, NY04-2021
Skills
- Event coordination and planning
- Team leadership and supervision
- Client engagement and relations
- Conflict resolution strategies
- Logistics management
- Business development
- Customer service
- Training development
- Medication administration
- Problem solving
- Attention to detail
- Time management
- Works well under pressure
- Active listening
- Critical thinking
- Patient care
- Hospice care
- Training and development
- Vital signs monitoring
- Medical terminology
Certification
- Security
- HHA
- PCA
- NYSDOH
Languages
English
Full Professional
Accomplishments
- working beside ( Korean ) president ensuring safety
- dedication
- hospital
- licenses by the department of health
- security supervisor / security manger
Timeline
HHA / PCA
helping you home care
12.2023 - 05.2025
Security Supervisor
Arrow
01.2023 - 09.2023
Package Handler /Assistant Warehouse Supervisor
FedEx
11.2022 - 03.2023
Manager & Head Supervisor
PPI Pro Guard Protection Ink
10.2022 - 10.2024
Event Specialist
Flanagan Security & Investigation Group /Event Sec
08.2022 - Current
Head Security Officer
PMPA
05.2022 - 12.2023
Dispatcher Office Assistant
PPI Pro Guard protection ink
03.2022 - 09.2023
Security Guard Supervisor
On Guard Mangement
02.2021 - 08.2022
Hostess & Server
IHOP
04.2020 - 02.2025
Personal Babysitter
Private Agency
07.2018 - 04.2021
Summer Youth Counselor
Summer Youth Employment Program
07.2018 - 08.2018
Group Organization Member
Summer Youth Employment Program
07.2017 - 09.2017
High School Diploma -
Metropolitan Soundveiw
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