Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Ronak Kotadia

Tucker,GA

Summary

Results-driven professional with a strong background in CRM operations, data analytics, and academic instruction. With nearly two years of expertise in resolving Salesforce-related queries, managing dashboards and reports, and transforming complex datasets into actionable insights, I am committed to enhancing organizational decision-making. Additionally, my academic experience as an Assistant Professor has honed my skills in mentoring, data analysis, and delivering impactful presentations. Proficient in Python and advanced Excel, I aim to leverage my technical expertise and problem-solving abilities to drive data-driven solutions within a dynamic corporate environment. Work authorized for the USA; no sponsorship required.

Overview

5
5
years of professional experience

Work History

Business Analyst I

S&P Global
09.2023 - 12.2023
  • Company Overview: Market Intelligence Division
  • Managed end-to-end support for software deliverables, ensuring accuracy in developer specifications
  • Transformed and analyzed data for actionable business insights
  • Provided comprehensive user support, resolving workflow and reporting issues efficiently
  • Coordinated with content and project managers to align deliverables with business requirements

Associate - CRM Operations

S&P Global
10.2021 - 09.2023
  • Company Overview: Market Intelligence Division
  • Resolved Salesforce-related queries from internal employees, including dashboard and report issues, and ensured smooth system access
  • Conducted data backfill and maintained accuracy in Salesforce data processes
  • Managed cross-divisional referral processes and license onboarding/offboarding for platforms like LinkedIn Sales Navigator, ZoomInfo, and Adobe E-Sign
  • Supported the sales team by routing leads and managing account transitions with utmost precision
  • Collaborated with teams to conduct data quality checks and maintain comprehensive datasets

Assistant Professor

Nirma University
07.2019 - 06.2021
  • Company Overview: Civil Engineering Department
  • Delivered lectures and conducted laboratory sessions for undergraduate students
  • Supervised student research projects and provided academic guidance
  • Coordinated curriculum development and participated in accreditation processes
  • Conducted research in geotechnical engineering, resulting in peer-reviewed publications

Student Teaching Assistant (Part-Time)

Dharmsinh Desai University
07.2018 - 05.2019
  • Company Overview: Civil Engineering Department
  • Assisted in preparing and delivering lectures and laboratory sessions
  • Evaluated assignments and supervised examinations to ensure academic integrity

Education

MBA - Data Analytics

Herzing University
Atlanta, GA
04.2025

Master of Technology - Geotechnical Engineering

Dharmsinh Desai University
Nadiad, Gujarat
04.2019

Bachelor of Technology - Civil Engineering

Chhotubhai Gopalbhai Patel Institute of Technology
Surat, India
05.2015

Skills

  • Salesforce CRM
  • Data Analytics (Python, Advanced Excel)
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Dashboard Management and Reporting
  • Database Management
  • Lean Process Improvement

Accomplishments

  • Nominated twice as Rising Star of the Quarter in Q4 2021 and H1 2022 Essential Excellence Awards at S&P Global.
  • Successfully completed 2022 CPC Basic training to enhance proficiency in CapIQ, Ratings Direct, ESG, and other tools.
  • Awarded Gold Medal for academic excellence in M.Tech Geotechnical Engineering from Dharmsinh Desai University, Gujarat, India.
  • Presented a paper on the Analysis of beam substituted by GFRP bars using software in the 'National Conference on Recent Advances in Engineering for Sustainability' organized by Chhotubhai Gopalbhai Patel Institute of Technology held during 29th and 30th May 2015.

Additional Information

Legally authorized to work in the USA without employer sponsorship.

Timeline

Business Analyst I

S&P Global
09.2023 - 12.2023

Associate - CRM Operations

S&P Global
10.2021 - 09.2023

Assistant Professor

Nirma University
07.2019 - 06.2021

Student Teaching Assistant (Part-Time)

Dharmsinh Desai University
07.2018 - 05.2019

Master of Technology - Geotechnical Engineering

Dharmsinh Desai University

Bachelor of Technology - Civil Engineering

Chhotubhai Gopalbhai Patel Institute of Technology

MBA - Data Analytics

Herzing University
Ronak Kotadia