RONAK PATEL
Atlanta,GA
Summary
Dynamic and results-oriented hospitality leader with over 10 years of multi-brand hotel management experience, showcasing a proven track record with esteemed portfolios including Marriott, IHG, Hilton, Choice, and Sonesta. Expertise in revenue management and operations consistently drives double-digit revenue growth while optimizing costs. A hands-on management style enhances profitability, elevates guest satisfaction, and fosters the development of high-performing teams across diverse properties and regions. Holds a Bachelor of Business Administration in Management from Georgia State University.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
LaQuinta Inn & Suits
Alpharetta, GA
08.2025 - 12.2025
- Led daily operations to enhance guest satisfaction and operational efficiency.
- Developed and implemented training programs for staff to improve service quality.
- Managed budgeting, forecasting, and financial performance to drive profitability.
- Oversaw compliance with health and safety regulations to ensure guest safety.
- Streamlined workflows and processes to reduce costs while enhancing service delivery.
General Manager
Courtyard by Marriott
Warner Robins, GA
03.2025 - 08.2025
- Directed all hotel operations including front office, housekeeping, F&B, and maintenance, ensuring compliance with Marriott brand and GXP standards.
- Leveraged FOSSE experience to streamline front office operations, enhance accuracy in billing/reservations, and improve guest satisfaction scores.
- Oversaw budgeting, forecasting, and cost controls, boosting profitability by reducing expenses 7%.
- Provided hands-on oversight of Food & Beverage operations, ensuring quality, service consistency, and compliance with Marriott audit standards.
- Led hiring, training, and performance management of staff to deliver exceptional guest service and maintain top-tier satisfaction scores.
- Collaborated with corporate and ownership teams to align operational strategies with brand and financial goals.
Regional Operations Manager
HKB Hotel Group
Atlanta, GA
01.2021 - 02.2025
- - Oversaw operations for six select-service hotels across Georgia, Florida, and Indiana, including Comfort Inn, Holiday Inn Express, Sonesta, and Hilton brands.
- - Increased portfolio revenue by 11% YOY through active revenue management, strategic pricing, and operational cost controls.
- - Directed and mentored six General Managers, strengthening leadership capabilities and operational consistency.
- - Implemented portfolio-wide SOPs, improving efficiency, compliance, and guest satisfaction.
- - Partnered with ownership and corporate leadership to execute strategic growth and financial planning initiatives.
General Manager
Holiday Inn Express
Kennesaw, GA
07.2019 - 01.2021
- - Directed daily hotel operations, ensuring compliance with IHG brand standards and delivering exceptional guest experiences.
- - Recruited, trained, and coached staff across all departments, building a culture of accountability and service excellence.
- - Oversaw budgeting, forecasting, and cost management, driving profitability and improving GOP margins by 9%.
- - Improved guest satisfaction scores by 12% through targeted service initiatives and team development.
General Manager
Comfort Inn
Sandy Springs, GA
01.2017 - 07.2019
- - Recruited, trained, and motivated a team of 15 employees, improving guest satisfaction scores by 8%.
- - Streamlined inventory management processes, reducing operating costs by 5% annually.
- - Achieved 6% RevPAR growth YOY by implementing competitive pricing and targeted local sales campaigns.
- - Ensured compliance with brand standards, safety regulations, and local ordinances.
Front Office Manager
Comfort Inn
Sandy Springs, GA
03.2015 - 01.2017
- - Supervised front desk operations for an 80-room property, overseeing guest services, reservations, and billing functions.
- - Trained and coached front desk associates, increasing guest satisfaction scores by 13%.
- - Managed scheduling, reporting, and staff performance to support seamless operations.
- - Assisted General Manager with revenue management and daily operational decisions, preparing for promotion into GM role.
Education
Bachelor of Business Administration (BBA) - Management
Georgia State University
Atlanta, GA05-2025
Skills
- Hotel Operations & Multi-Brand Expertise
- Revenue & Financial Performance Management
- Leadership & Team Development Guest Service
- Excellence Strategic Pricing & Inventory Control
- Property Management Systems (PMS)
- Data Analysis & Market Trends
Certification
- General Manager Certified – Choice Hotels
- General Manager Certified – IHG (InterContinental Hotels Group)
- General Manager Certified – Marriott International
Timeline
General Manager
LaQuinta Inn & Suits
08.2025 - 12.2025
General Manager
Courtyard by Marriott
03.2025 - 08.2025
Regional Operations Manager
HKB Hotel Group
01.2021 - 02.2025
General Manager
Holiday Inn Express
07.2019 - 01.2021
General Manager
Comfort Inn
01.2017 - 07.2019
Front Office Manager
Comfort Inn
03.2015 - 01.2017
Bachelor of Business Administration (BBA) - Management
Georgia State University