Ronald Alexander
Lubbock
Summary
Results-driven professional with extensive experience in retail and customer service. Demonstrates exceptional multitasking abilities while ensuring high levels of customer satisfaction. Proven success in mentoring team members and driving operational efficiency, contributing to a collaborative and efficient work environment.
Overview
7
7
years of professional experience
Work History
Server
Momotaro Japanese Cuisine
Lubbock
11.2024 - Current
- Demonstrated exceptional multitasking skills by efficiently handling serving, bartending, and bussing simultaneously during peak hours.
- Resolved customer concerns with patience and maturity, ensuring a positive experience for every guest during stressful times.
- Mentored and trained new servers, ensuring their rapid integration and adherence to service standards.
- Fostered a collaborative team environment to consistently achieve a high level of guest satisfaction and operational excellence
Cross-Functional Team Representative
HEB
Lubbock
03.2022 - 10.2024
- Work within a specialized team of high achievers in the store.
- Coordinated across multiple departments to support store operations and ensure seamless workflow.
- Received, inspected, and signed off on 5-8 shipments a week, ensuring quality control and accurate inventory adjustments.
- Experience in interview prep.
- Partnered with management to assess stock availability and streamline ordering process.
E-Commerce Specialist
United Supermarkets
Abilene
05.2019 - 07.2021
- Collaborated with a team to drive E-Commerce sales, contributing to 10% of total sales.
- Led team to consistently achieve weekly revenue and unit sales goals, enhancing overall department performance.
- Managed daily operations of the department independently, overseeing all tasks and responsibilities.
- Collaborated with departments to align strategies and achieve store goals, fostering cross-functional teamwork.
- Earned multiple promotions, resulting in a $4 increase in hourly pay within 3 months, reflecting strong performance.
- Attended monthly meetings setting goals for the team and department.
- Averaged completion rate of 175 units per hour, contributing to efficient department operations.
Education
BBA - Business Administration and Management
Texas Tech University
Lubbock, TX08-2026
Skills
- Inventory Management
- Time Management
- Multitasking
- Customer Service
- Team Collaboration
- Training and mentoring
- Leadership/Management
- Willingness to Learn
Activities
- Contributed to the Delta Chi fraternity's new member training board, guiding new members through the fraternity's core values and historical principles.
- Balanced a 30–35-hour work week while successfully managing a full-time academic schedule.
- Received Dean's List certifications
- Achieved the highest sales volume for four consecutive weeks, showcasing a strong ability to drive revenue and outperform peers.
- Merchandise chairman for Delta Chi in the fall of 2021.
- Fulfilled the role as mental health ambassador in spring 2022 for the Delta Chi Fraternity.
Timeline
Server
Momotaro Japanese Cuisine
11.2024 - Current
Cross-Functional Team Representative
HEB
03.2022 - 10.2024
E-Commerce Specialist
United Supermarkets
05.2019 - 07.2021
BBA - Business Administration and Management
Texas Tech University