Ronald Alvarez
Denton
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Custodian 1
Denton Supported Living Center
07.2023 - Current
- Responsible for housekeeping of a specific unit. Responsible for maintaining and cleaning the unit as well as ensuring the supply needed for individuals with special needs is readily available. Organization & communication skills were obtained and highly needed.
- Hours per week: 40
- Salary: $2500 Monthly
Customer Service/Technical Representative
Alorica LATAM
05.2022 - 04.2023
- Provide support to students, professors, and other professionals such as lawyers and doctors. Assisted with exam creation, exam uploads, and exam downloads. Assisted in troubleshooting on any Windows & Apple device for the customer to be ready on exam day and after. Software knowledge for Microsoft Windows & Apple were obtained as well as clear and effective communication for consumers to understand.
- Hours per week: 50
- Salary: $870 Monthly
Personal Banker
PointBank
11.2021 - 01.2022
- Led sells and account openings at my branch. Assisted Spanish-speaking customers with their needs in all aspects. Recognized as a well-performing employee while assisting the bank’s call center.
- Hours per week: 40
- Salary: $2200 Monthly
Merchandiser
Ben E. Keith
01.2020 - 03.2021
- The company is the fourth biggest alcoholic beverage distributor in the United States, building displays for marketing is crucially important. Display building, strategically stocking the product at the stores, and assisting taste events were the responsibilities. Organization & communication skills were obtained and highly needed.
- Hours per week: 33
- Salary: $2100 Monthly
Branch Supervisor & Personal Banker
First Convenience Bank
10.2017 - 01.2020
- Started as a Personal Banker 1 and quickly promoted to Personal Banker II and worked my way up to Personal Banker III in less than six months. Led many sales meetings to motivate the team to sell the services the bank offers, district employee of the month in May, 2018, and top seller from November, 2017 – June, 2018. Became a Branch Supervisor in 2019 and became responsible for employee management, customer service management, branch management (ATM audits/scheduling employees), and managing sales. Leadership is an essential skill learned at First Convenience Bank and effective/clear speech was crucially important at the time of closing a sale such as an account, auto loan, and/or mortgage loan.
- Hours per week: 40
- Salary: $2700 Monthly
Merchandiser
Ben E. Keith
08.2014 - 02.2017
- The company is the fourth biggest alcoholic beverage distributor in the United States, building displays for marketing is crucially important. Display building, strategically stocking the product at the stores, and assisting taste events were the responsibilities. Organization & communication skills were obtained and highly needed.
- Hours per week: 36
- Salary: $2300 Monthly
Education
No Degree - Sociology
University of North Texas
03-2018
Associate of Arts Degree - undefined
North Central Texas College
06-2016
High School Diploma - undefined
John H. Guyer High School
06-2013
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Leadership
- Sales
- Situational Awareness
- Bilingual
- Microsoft & Powerpoint
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Custodian 1
Denton Supported Living Center
07.2023 - Current
Customer Service/Technical Representative
Alorica LATAM
05.2022 - 04.2023
Personal Banker
PointBank
11.2021 - 01.2022
Merchandiser
Ben E. Keith
01.2020 - 03.2021
Branch Supervisor & Personal Banker
First Convenience Bank
10.2017 - 01.2020
Merchandiser
Ben E. Keith
08.2014 - 02.2017
Associate of Arts Degree - undefined
North Central Texas College
High School Diploma - undefined
John H. Guyer High School
No Degree - Sociology
University of North Texas
Summary of Qualifications
Ten years in customer service experience and one year in management experience obtained through the food, retail, and banking industry. Ability to manage employees by scheduling hours, coaching for growth, and overseeing their performance. Ability to sell the company’s product therefore increasing sales and producing work opportunities for the company. Ability to perform effectively in stressful situations. Ability to manage unsatisfied/irate employees or customers professionally. Bilingual (Spanish/English). Although I have no law enforcement experience, participating in the JROTC program at John. H. Guyer High School, class of 2013, provided discipline and responsibility as well as physical military-like training through Summer Leadership School (SLS) in Wichita Falls, Texas in 2011.
Summary
Through the food, retail, and banking industry I have obtained plenty customer service skills as well as management skills. I have helped the companies increase sells by attracting the Hispanic clientele with the use of the Spanish language. Being bilingual increased account opening at First Convenience Bank by 30% in Roanoke, TX.