RONALD A. TAYLOR III
Macon,,GA
Summary
Consultative sales expert with a strong history of revenue growth through tailored solutions in smart home technology. Skilled in conducting in-home consultations, upselling premium features, and building trust with clients. Dedicated to providing a seamless customer journey, ensuring satisfaction and repeat business through exceptional service.
Overview
5
5
years of professional experience
Work History
Technical Field Engineer
ADT SMART HOME & SECURITY
01.2025 - Current
- Generate more than $20,000 monthly in upsell revenue by identifying customer needs and recommending customized smart home and security solutions.
- Conduct up to in-home customer consultations weekly to assess needs and provide tailored solutions.
- Increase customer value by upselling smart home automation, surveillance systems, and premium security features.
- Establish lasting customer relationships through consultative selling and high-quality service, fostering loyalty.
- Facilitate seamless customer experience from consultation to installation and activation, ensuring satisfaction.
Smart Home Technology Specialist
VIVINT SMART HOME & SECURITY
01.2023 - 12.2024
- Drove more than $10,000 in incremental revenue by identifying customer needs and recommending value-added smart home and security solutions.
- Established trust through personalized consultations addressing security, convenience, and home automation needs.
- Conducted engaging product demonstrations that enhanced customer confidence and boosted product adoption.
- Collaborated with installation teams to ensure a seamless customer experience from consultation through system activation.
- Provided solution-focused service that improved customer satisfaction and fostered long-term relationships.
Owner / Operations Manager
CHOSEN ROUTES LLC
03.2021 - 11.2023
- Managed daily business operations, fostering long-term client relationships to enhance retention.
- Negotiated service agreements with Lowe's and Home Depot.
- Coordinated scheduling, logistics, and customer communications to ensure seamless service delivery.
- Earned repeat business and referrals through exceptional customer service.
Education
High School Diploma -
South Johnston High School
Skills
- Consultative Selling
- Solution Selling
- Salesforce CRM
- Client Consultation
- Technical Troubleshooting
- Product Demonstrations
- Upselling & Cross-Selling
- Revenue Growth
Timeline
Technical Field Engineer
ADT SMART HOME & SECURITY
01.2025 - Current
Smart Home Technology Specialist
VIVINT SMART HOME & SECURITY
01.2023 - 12.2024
Owner / Operations Manager
CHOSEN ROUTES LLC
03.2021 - 11.2023
High School Diploma -
South Johnston High School