Summary
Overview
Work History
Education
Skills
Timeline
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Ronald Bailey

Lansing,IL

Summary

Reliable individual with background as Picker for large organizations. Motivated and highly communicative when working quickly while observing company procedures. Excellent contributor to large and small teams within all scales of warehouse environments. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Fulfillment Center Associate

Amazon
Monee, IL
10.2023 - Current
  • Received, sorted and processed incoming orders in a timely manner.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Read orders to verify attributes and quantities of merchandise.
  • Placed products on conveyors for final wrapping and shipment.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Cleaned and maintained warehouse area on a daily basis.
  • Packed items into boxes according to customer requirements.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.

Daycare Teacher

KeepDreamingLearningLab
Hazel Crest, IL
08.2022 - 10.2023
  • Communicated regularly with parents regarding their child's progress or behavioral issues.
  • Managed record keeping duties such as attendance records and daily reports of individual child activities.
  • Observed health practices such as proper handwashing procedures.
  • Ensured safety of all children by monitoring playground equipment use.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Created a positive, nurturing environment for young students.
  • Supervised children during meal times, playtime, and other activities.
  • Encouraged creativity through art projects and storytelling.
  • Observed behavioral issues to alert parents or guardians.
  • Escorted children on outings and trips to promote enrichment and maintain safety.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Developed lesson plans and activities to engage children in learning.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.

Customer Service Associate

Anothergreatcreations
Chicago, IL
04.2020 - 10.2023
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Executed on-time and under budget project management to resolve complex issues.
  • Explained benefits, features and recommendations to maximize client retention.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Improved customer service wait times to mitigate complaints.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

High School Diploma -

Thornton Fractional South
Lansing, IL
05-2022

Skills

  • Shipping and Receiving
  • Shipping and Packaging
  • Interdepartmental Communication
  • Boxing and Labeling
  • Work Area Maintenance
  • Quality Control
  • Order Picking
  • Approachable
  • Cognitive Development
  • Parental Communication
  • Decision-Making
  • Time Management
  • Positive and Cheerful
  • Customer Service
  • Negotiation
  • Customer Support
  • Complex Problem-Solving
  • Customer Complaint Resolution
  • Customer Relationship Management (CRM)

Timeline

Fulfillment Center Associate

Amazon
10.2023 - Current

Daycare Teacher

KeepDreamingLearningLab
08.2022 - 10.2023

Customer Service Associate

Anothergreatcreations
04.2020 - 10.2023

High School Diploma -

Thornton Fractional South

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Ronald Bailey