Viviana Ochoa
San Bernardino,CA
Summary
Detail-oriented Fulfillment Center Associate skilled in coordinating shipments and processing orders. Known for strong communication and safety awareness, consistently delivering efficient customer service and supporting team collaboration.
Dedicated professional with experience in fulfillment and delivery operations. Recognized for attention to detail and safety compliance, effectively coordinating shipments and enhancing customer satisfaction through proactive communication and teamwork.
Overview
4
4
years of professional experience
Work History
Fulfillment Center Associate
Amazon
Beaumont, California
09.2024 - 11.2024
- Sorted incoming inventory and organized storage locations effectively.
- Collaborated with team members to ensure smooth workflow in the center.
- Followed safety protocols to maintain a secure working environment.
- Received, sorted and processed incoming orders in a timely manner.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Delivery Station Associate
Amazon
Redlands, California
08.2022 - 11.2023
- Communicated with team members to streamline workflow processes.
- Communicated with dispatch to coordinate delivery schedules effectively.
- Delivered packages efficiently to customers across designated routes.
- Delivered packages safely and timely to designated addresses within assigned territory.
Customer Service Representative, Cashier, Stocker
Mothers Nutritional Center
Fontana, California
07.2021 - 12.2021
- Processed customer orders and managed payment transactions efficiently.
- Greeted customers and answered any questions they had about the store's products and services.
- Collaborated with team members to resolve customer issues promptly.
- Handled returns and exchanges in accordance with company policy.
- Maintained clean and organized store displays to enhance shopping experience.
- Stocked shelves with nutritional products to ensure availability for customers.
- Stocked shelves with merchandise when needed.
Shipping and Receiving Coordinator
Keeco LLC
Fontana, California
02.2021 - 06.2021
- Managed daily operations related to freight, including scheduling pickups and deliveries.
- Coordinated inbound and outbound shipments to ensure timely processing.
- Communicated with carriers to schedule pickups and deliveries efficiently.
- Prepared shipping documentation and labels for all outgoing packages.
- Collaborated with team members to resolve shipping discrepancies promptly.
- Organized warehouse storage space for efficient management of inventory.
- Tracked shipment progress and informed customers about product availability status.
- Ensured that all necessary paperwork is completed accurately prior to shipment release.
Education
High School Diploma -
Fontana Adult School
Fontana, CA05-2019
Some College (No Degree) -
Chaffey College
Rancho Cucamonga, CASkills
- Inventory management
- Order processing
- Shipping coordination
- Safety compliance
- Documentation preparation
- Customer service
- Team collaboration
- Time management
- Effective communication
- Heavy lifting techniques
- Barcode scanning
- Order picking
- Pallet jack use
- Shipping procedures
- Shipping and receiving
- Quality control
Languages
English
Professional
Spanish
Professional
Timeline
Fulfillment Center Associate
Amazon
09.2024 - 11.2024
Delivery Station Associate
Amazon
08.2022 - 11.2023
Customer Service Representative, Cashier, Stocker
Mothers Nutritional Center
07.2021 - 12.2021
Shipping and Receiving Coordinator
Keeco LLC
02.2021 - 06.2021
High School Diploma -
Fontana Adult School
Some College (No Degree) -
Chaffey College