Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daisy Lucero

Newburgh,NY

Summary

Seasoned retail and warehouse professional with a proven track record at Amazon, adept in inventory management and enhancing operational efficiency. Skilled in forklift operation and fostering team collaboration, I have significantly reduced packaging errors and expedited order processing, boosting customer satisfaction and repeat business through strategic merchandising and a positive work culture.

Overview

10
10
years of professional experience

Work History

Fulfillment Center Associate

Amazon
09.2021 - Current
  • Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
  • Expedited order processing time with proficient use of warehouse management software and scanning equipment.
  • Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
  • Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.

Store Manager

Olympia Sports
09.2019 - 09.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.

Assistant Manager

Sketchers
06.2016 - 09.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Head Server

West Point
05.2014 - 12.2016
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Inspected dishes and utensils for cleanliness.

Education

N/A - N/A

Newburgh Free Academy
Newburgh, NY
06.2013

Skills

Retail merchandising

Languages

Spanish
Native or Bilingual

Timeline

Fulfillment Center Associate

Amazon
09.2021 - Current

Store Manager

Olympia Sports
09.2019 - 09.2021

Assistant Manager

Sketchers
06.2016 - 09.2019

Head Server

West Point
05.2014 - 12.2016

N/A - N/A

Newburgh Free Academy

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Daisy Lucero