Daisy Lucero
Newburgh,NY
Summary
Seasoned retail and warehouse professional with a proven track record at Amazon, adept in inventory management and enhancing operational efficiency. Skilled in forklift operation and fostering team collaboration, I have significantly reduced packaging errors and expedited order processing, boosting customer satisfaction and repeat business through strategic merchandising and a positive work culture.
Overview
10
10
years of professional experience
Work History
Fulfillment Center Associate
Amazon
Rock Tavern, NY
09.2021 - Current
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
Store Manager
Olympia Sports
Newburgh, NY
09.2019 - 09.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Assistant Manager
Sketchers
Woodbury, NY
06.2016 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Head Server
West Point
Highland, NY
05.2014 - 12.2016
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Inspected dishes and utensils for cleanliness.
Education
N/A - N/A
Newburgh Free Academy
Newburgh, NY06.2013
Skills
Retail merchandising
Inventory monitoring
Equipment operation
Order fulfillment
Inventory management
Pallet arrangement
Forklift Operation
Shelving of products
Shipping and receiving
Product restocking
Merchandising
Warehouse safety
Stock management
Pricing strategies
Inventory audits
Equipment monitoring
Retail materials management
Languages
Spanish
Native or Bilingual
Timeline
Fulfillment Center Associate
Amazon
09.2021 - Current
Store Manager
Olympia Sports
09.2019 - 09.2021
Assistant Manager
Sketchers
06.2016 - 09.2019
Head Server
West Point
05.2014 - 12.2016
N/A - N/A
Newburgh Free Academy