Ronald Benson
Wesley Chapel,FL
Summary
Adept at enhancing system performance and user satisfaction, my tenure at Marsh & McLennan showcased my expertise in remote desktop management and proactive problem-solving. By streamlining software deployments and establishing robust security measures, I significantly reduced system failures and improved efficiency. My collaborative approach and technical acumen have consistently driven project success and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Senior Desktop Support Engineer
Marsh & McLennan
09.2000 - Current
- Optimized hardware configurations and software installations for enhanced end-user experience.
- Conducted thorough testing of new software releases before deployment, identifying potential issues before they impacted users'' workflow.
- Served as a liaison between end-users and other IT departments during major projects or initiatives.
- Implemented security measures to safeguard company data and protect against external threats.
- Streamlined software deployment processes for improved efficiency and reduced downtime.
- Increased customer satisfaction by providing timely and effective remote support services.
- Enhanced system performance by implementing desktop support solutions and resolving technical issues.
- Developed internal knowledge base articles to facilitate efficient issue resolution for both IT staff and endusers.
- Established preventative maintenance procedures, resulting in a significant reduction of system failures.
- Maintained accurate documentation of system configurations, updates, and changes for reference purposes among IT colleagues.
- Reduced helpdesk tickets by providing comprehensive user training and ongoing support.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
Education
Bachelor of Arts -
Queens College
Flushing, NY06-2001
Skills
- Remote desktop management
- Active Directory management
- Data backup and recovery
- Network configuration
- Application support
- Vendor coordination
- Software deployment
- Virtualization technologies
- Technical support expertise
- Windows operating system
- Mac OS operating system
- Cloud-based software deployment
Timeline
Senior Desktop Support Engineer
Marsh & McLennan
09.2000 - Current
Bachelor of Arts -
Queens College
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