RONALD BILLER
LEESBURG,IN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
34
34
years of professional experience
Work History
Senior Technician
FSS Technologies
Mishawaka, IN
02.2025 - Current
- Diagnosed and resolved hardware and software issues for clients, improving system uptime.
- Installed and configured security equipment, ensuring optimal performance across systems.
- Conducted regular maintenance checks on devices to ensure compliance with safety standards.
- Documented technical procedures and updates, improving knowledge sharing among staff.
- Utilized diagnostic tools to assess system performance, leading to proactive problem resolution.
- Installed new systems and parts with efficient approach.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
- Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
- Worked with diverse types of weather and ground conditions.
Senior Technical Lead
TDI Technologies
Goshen, IN
01.2023 - 02.2025
- Facilitated knowledge-sharing sessions to promote continuous learning and innovation among technical staff members.
- Assessed project milestones and team performance to keep staff on-task.
- Established a positive work culture within the technical team through transparent communication channels and motivational leadership tactics.
- Developed technical solutions to diverse operational problems.
- Improved systems with addition of new features and infrastructure.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Coordinated secure system access of users to various department systems and platforms.
Senior Technician
Choice 1 Communications, Inc
Goshen, IN
02.2010 - 01.2023
- Collaborated with team members to streamline troubleshooting processes, enhancing response times.
- Installed and configured network equipment, ensuring optimal performance across systems.
- Assisted in training junior technicians on best practices and technical procedures.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Assisted in the design and installation of advanced technology upgrades, resulting in increased productivity levels.
- Collaborated with cross-functional teams to successfully complete high-priority projects on time and within budget.
- Utilized strong analytical abilities to assess system performance data, identifying trends that informed future improvements initiatives.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Police Captain
Town of Bristol
Bristol, IN
07.1991 - 10.2007
- Directed law enforcement operations, ensuring public safety and effective resource allocation.
- Led training programs for officers, fostering professional development and adherence to best practices.
- Established policies and procedures to enhance operational efficiency and compliance with legal standards.
- Documented incidents and arrest activities, reviewed written reports and communicated with subordinates to facilitate administrative follow-up.
- Liaised with government, civic and private organizations to promote community safety.
- Approved training and education designed to maintain and improve officer patrol and protective services.
- Provided expert testimony in court proceedings related to criminal cases, contributing to the successful prosecution of offenders.
- Conducted interviews with suspects and retained statements.
- Collaborated with other agencies for coordinated responses to emergencies or large-scale events requiring multi-agency cooperation.
- Reconstructed traffic crashes and provided expert testimony in court.
- Training Instructor with the Northeast Indiana Law Enforcement Training Council in Advanced Accident Investigation
Education
Associate of Science - Criminal Justice
Trine University
Angola, INCertification - Traffic Accident Reconstruction
Northwestern University Traffic Institute
Evanston, IL01-1995
Certification - Law Enforcement
Indiana Law Enforcement Academy
Plainfield, IN03-1992
Skills
- Customer support
- Troubleshooting skills
- Electrical systems
- System installations
Timeline
Senior Technician
FSS Technologies
02.2025 - Current
Senior Technical Lead
TDI Technologies
01.2023 - 02.2025
Senior Technician
Choice 1 Communications, Inc
02.2010 - 01.2023
Police Captain
Town of Bristol
07.1991 - 10.2007
Associate of Science - Criminal Justice
Trine University
Certification - Traffic Accident Reconstruction
Northwestern University Traffic Institute
Certification - Law Enforcement
Indiana Law Enforcement Academy