Overview
Work History
Education
Skills
Certification
MILITARY
Timeline
Generic

Ronald Blunt

Chicago,Illinois

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Technician

Unisys
01.2021 - Current
  • My role was to help the client build a library of effective and user-friendly KB articles
  • Imaging laptops and PCs for deployment to end users
  • Setup and supported MacBook and iPad and mobile devices for end users
  • Remote setup for deployed laptop and MacBook
  • Tech bar assistance for end users with problems with laptop and other equipment
  • Proficient with service now with created and resolving tickets
  • Proficient with active directory
  • Diagnosed problems with laptop machines by applying technical knowledge and troubleshooting skills.
  • Conducted tests of components and systems to evaluate performance and identify concerns.

Senior Field Engineer

USCIS
01.2015 - 01.2021
  • Perform hardware and software support and installation.
  • Provide remote support for end users for resolving problems via remote or phone.
  • Configure and install local and network printers.
  • Re-image Computer and Laptops as a break fix measure.
  • Replace servers and switches to maintain continuity on the network.
  • Utilized remedy and service now software to create and resolve tickets.

Senior Assistant Technician

CSC
01.2011 - 01.2015
  • Performed hands on hardware support for client.
  • Maintained support for client and executive end users.
  • Managed activating and deactivating employee profiles.
  • Installed, moved and added peripheral equipment as needed.
  • Assisted end users with software program problems via phone.
  • Diagnosed network connection problems and escalated to the network team.
  • Used remedy and service now software to create and resolve tickets.

Education

Diploma -

Dunbar Vocational

Skills

  • Administrative support proficiency
  • Configuration and troubleshooting of peripherals
  • Operating system expertise
  • Skilled in using Microsoft Windows and Office suite
  • Mac Book and iPhone Proficient
  • Windows networking and directory services

Certification

  • CompTia Network + Certification
  • CompTia A + Certification

MILITARY

United States Navy - Honorable Discharge

Timeline

Senior Technician

Unisys
01.2021 - Current

Senior Field Engineer

USCIS
01.2015 - 01.2021

Senior Assistant Technician

CSC
01.2011 - 01.2015

Diploma -

Dunbar Vocational
Ronald Blunt