Ronald Blunt
Chicago,Illinois
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Technician
Unisys
Chicago, Illinois
01.2021 - Current
- My role was to help the client build a library of effective and user-friendly KB articles
- Imaging laptops and PCs for deployment to end users
- Setup and supported MacBook and iPad and mobile devices for end users
- Remote setup for deployed laptop and MacBook
- Tech bar assistance for end users with problems with laptop and other equipment
- Proficient with service now with created and resolving tickets
- Proficient with active directory
- Diagnosed problems with laptop machines by applying technical knowledge and troubleshooting skills.
- Conducted tests of components and systems to evaluate performance and identify concerns.
Senior Field Engineer
USCIS
Chicago, Illinois
01.2015 - 01.2021
- Perform hardware and software support and installation.
- Provide remote support for end users for resolving problems via remote or phone.
- Configure and install local and network printers.
- Re-image Computer and Laptops as a break fix measure.
- Replace servers and switches to maintain continuity on the network.
- Utilized remedy and service now software to create and resolve tickets.
Senior Assistant Technician
CSC
Chicago, Illinois
01.2011 - 01.2015
- Performed hands on hardware support for client.
- Maintained support for client and executive end users.
- Managed activating and deactivating employee profiles.
- Installed, moved and added peripheral equipment as needed.
- Assisted end users with software program problems via phone.
- Diagnosed network connection problems and escalated to the network team.
- Used remedy and service now software to create and resolve tickets.
Education
Diploma -
Dunbar Vocational
Skills
- Administrative support proficiency
- Configuration and troubleshooting of peripherals
- Operating system expertise
- Skilled in using Microsoft Windows and Office suite
- Mac Book and iPhone Proficient
- Windows networking and directory services
Certification
- CompTia Network + Certification
- CompTia A + Certification
MILITARY
United States Navy - Honorable Discharge
Timeline
Senior Technician
Unisys
01.2021 - Current
Senior Field Engineer
USCIS
01.2015 - 01.2021
Senior Assistant Technician
CSC
01.2011 - 01.2015
Diploma -
Dunbar Vocational