RONALD BORING
Surprise,AZ
Summary
Knowledgeable Field Service technician with a solid background of 10+ years in field service operations and troubleshooting. Delivered impactful solutions through hands-on technical expertise and problem-solving abilities. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction.
Overview
13
13
years of professional experience
Work History
Master Technician
MTI - Mobile Technologies Inc
Phoenix
07.2021 - Current
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues for up to 4 customers per day.
- Maintained accurate records of time and materials required to perform repairs and service.
- Diagnosed and resolved complex technical issues in mobile technology systems.
- Led teams of up to 6 technicians in the installation and maintenance of advanced mobile equipment and its displays.
- Streamlined repair processes, reducing turnaround times for service requests.
- Mentored junior technicians, enhancing their troubleshooting skills and knowledge base.
Territory Manager
MTI - Mobile Technologies Inc
Phoenix
09.2020 - 07.2021
- Communicated regularly with 15 territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Coached 20 regional employees through day-to-day work and complex problems.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Evaluated existing staffing for large and complex projects and coordinated coverage based on tech skills and location to minimize travel and project costs.
Tier 2 Field Service Technician
MTI - Mobile Technologies Inc
Phoenix
07.2015 - 09.2020
- Cultivated strong rapport with clients through consistent communication and proactive problem-solving, ensuring successful account management.
- Conducted removal/installation, routine maintenance, troubleshooting, and repair of MTI security systems, retail fixtures, and digital signage to ensure optimal performance.
- Retail Point of Sale (POS) installation/upgrade and configuration for computers, tills, backup UPS, card readers, basic network, and firewall installation (routers/switches, pulling/testing/terminating CAT).
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Executed daily responsibilities with precision and efficiency, ensuring compliance with standards, policies, and regulatory guidelines.
Service Technician
Chem Aqua
01.2013 - 01.2014
- Diagnosed and resolved water treatment system issues to ensure optimal performance.
- Daily duties included installation of water treatment controllers, piping, wiring, pumps, and double wall containment, cooling tower, air handler, chiller, and boiler cleaning/de-scaling using power washers and chemical foamers using hydrochloric acid/cleaners, RO System re-bedding.
- Water testing and balancing for closed-loop systems.
- Regular exposure to extreme temperatures, loud noises, fumes, and moving machinery for up to 10 hours.
- Performed duties in accordance with applicable EPA and OSHA standards, policies, and regulatory guidelines to promote a safe working environment, especially during HAZMAT handling of acids/caustics/oxidizers for transport, transfer, and cleanup.
- Received and processed stock into the inventory management system.
Education
OSHA Aerial & Scissor Lift Trainer Certification
National OSHA Foundation
Phoenix, AZ03.2023
Skills
- Low Voltage Wiring and Soldering
- Hand Tool Expertise
- Diagnosis and Repair
- Mechanical Aptitude
- Hardware and Software Installation
- Inventory Maintenance
- Microsoft Office Suite
- Project Management
- Strategic Planning
- Customer and Vendor Relationships
- Training Management
- Adaptive problem solving
- Expert diagnostics
- Continuous improvement mindset
Awards
Tech of the Year, 2023
Awarded top technician out of over 1,000 techs for consistently exceeding company goals and customer expectations
Timeline
Master Technician
MTI - Mobile Technologies Inc
07.2021 - Current
Territory Manager
MTI - Mobile Technologies Inc
09.2020 - 07.2021
Tier 2 Field Service Technician
MTI - Mobile Technologies Inc
07.2015 - 09.2020
Service Technician
Chem Aqua
01.2013 - 01.2014
OSHA Aerial & Scissor Lift Trainer Certification
National OSHA Foundation