Ronald Borquez
Minneapolis,MN
Summary
Dedicated and detail-oriented professional with strong analytical skills and a proven ability to deliver exceptional customer care in fast-paced environments. Skilled in managing administrative processes, resolving complex inquiries, and supporting state program operations with accuracy and efficiency. Known for clear communication, proactive problem solving, and a collaborative approach that ensures compliance with program standards and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Customer Support Specialist
HHAeXchange
05.2024 - 08.2025
- Technical support during process audits, ensuring adherence to regulatory requirements.
- Streamlined technical processes through effective communication and collaboration.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Enhanced user experience with timely technical support and exceptional customer service.
- Provided remote technical support, resolving issues quickly without requiring onsite visits.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Computer Support Specialist
Data Recognition Corporation
11.2023 - 05.2024
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Provided remote support to offsite users through phone calls or video conferences, extending IT assistance beyond physical office boundaries.
- Reduced downtime for users with efficient troubleshooting, problem diagnosis, and resolution of hardware and software issues.
- Resolved computer and system networking problems to maintain user productivity.
- Be of service to educational districts; Monitoring software connection for WIDA testing programs.
- Assisted education districts in collecting student information and WIDA test score reports nationwide, including for the Department of Defense Education Agency.
- Ensured compliance with HIPAA regulations through diligent management of confidential information.
Medical Device Specialist
Boston Scientific
11.2022 - 11.2023
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Developed strong client relationships through consistent communication and attentive service.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Foam Molder
General Patterns Company
09.2021 - 08.2022
- Mentored junior molders on best practices, contributing to overall skill development within the team.
- Managed inventory levels of raw materials, proactively addressing potential shortages that could impact production schedules.
- Streamlined production workflows by implementing lean manufacturing principles in the molding area.
- Reduced cycle times for key projects by analyzing data trends and adjusting processing parameters accordingly.
- Assisted in reducing material waste by optimizing mold designs and refining production processes.
- Maintained accurate records of completed projects, providing insight into historical trends and facilitating future planning efforts.
Education
Certificate - IT Network Security
University of Minnesota - Twin Cities
Minneapolis, MN03.2024
High School Diploma -
Patrick Henry High School
06.2019
Skills
- IT technical support
- Device Configuration
- Network Troubleshooting
- Ticketing system management
- Account and Permission Management
- Teamwork and collaboration
- Client service excellence
- Strategic issue analysis
Accomplishments
- Project: Securing Cloud Applications
- Implemented processes to streamline workflow.
- Initiated SaaS training for new team-members.
Technologies used: Azure: {Keyvaults, App Services, Front Door, WAF} PHP, HTML, Docker, OpenSSL
- Developed and designed a cyber-blog web application using Azure’s Cloud services and Docker
- Created and stored SSL certificates in Azure’s Key Vault, and bound them to secure the web application.
- Protected the web application by utilizing Azure’s Security features, such as Azure’s Front Door, WAF, and Security Center.
Certification
- Intro to Splunk - Certification Of Completion
- CyberSecurity - Certificate (UofM)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
CourseWork
- Linux
- Terminal-and-Bash
- Splunk Security Analysis
- SaaS training implementation assistance
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Surfing
- Kayaking
- Running
- Yoga
- Youth mentor, providing guidance and support to empower the next generation of leaders
Timeline
Technical Customer Support Specialist
HHAeXchange
05.2024 - 08.2025
Computer Support Specialist
Data Recognition Corporation
11.2023 - 05.2024
Medical Device Specialist
Boston Scientific
11.2022 - 11.2023
Foam Molder
General Patterns Company
09.2021 - 08.2022
Certificate - IT Network Security
University of Minnesota - Twin Cities
High School Diploma -
Patrick Henry High School
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