Summary
Overview
Work History
Skills
Timeline

Ronald Boyett

Columbus,GA

Summary

Experienced General Manager with over 20 years of success in customer satisfaction business profitability. Strong leader highly skilled at managing staff and resolving issues related to service standards, operations, and guest satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work History

Site Leader

Tidal Wave Auto Spa
07.2021 - Current
  • Oversaw daily site operations, ensuring adherence to safety protocols and regulatory requirements.
  • Increased monthly club member revenue by 60% over 2 years.
  • Achieved company leading results in fundraising by partnering with local schools and nonprofit organizations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

General Manager

Chili's Bar And Grill - Brinker International
07.2018 - 07.2021
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.

Culinary Manager

Olive Garden - Darden Restaurants
04.2012 - 04.2018
  • Achieved top quartile results in A vs T, food taste survey scores, and HOH labor for 2 consecutive fiscal years.
  • Increased carry out and catering revenue by over 100% at 2 locations through local marketing and redesign of workflows.
  • Obtained highest rating from county health department every year.
  • Monitored kitchen staff to ensure compliance with company expectations of taste, speed and presentation.

General Manager

Ruby Tuesday
07.2008 - 04.2012
  • Increased carry out and catering sales by over 100% through local marketing and business partnerships.
  • Achieved company leading results during Weekend Brunch business hours.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs daily.

Skills

  • Team training and development
  • Financial analysis
  • Employee development
  • Proficient in Microsoft Office as well as most POS and back office software
  • Leadership and team building
  • Profit and loss accountability
  • Certified ServSafe Examination Proctor
  • Program implementation

Timeline

Site Leader - Tidal Wave Auto Spa
07.2021 - Current
General Manager - Chili's Bar And Grill - Brinker International
07.2018 - 07.2021
Culinary Manager - Olive Garden - Darden Restaurants
04.2012 - 04.2018
General Manager - Ruby Tuesday
07.2008 - 04.2012

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Ronald Boyett