Ronald Briggs
New Port Richey
Summary
Results-driven leader with extensive experience in operational management and staff development. Proven ability to enhance customer satisfaction and drive sales growth while maintaining a safe work environment.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Lead Person in Charge
BJ's Wholesale
Tampa
11.2024 - Current
- Conducted inventory checks to ensure optimal stock levels and organization.
- Maintained safe work environment by enforcing safety regulations and procedures.
- Managed daily operations, ensuring timely completion of all activities.
- Monitored employee performance, providing constructive feedback and coaching.
- Resolved customer complaints promptly, fostering high levels of satisfaction.
Night Manager
Bj's Wholesale Club
Tampa
06.2021 - 11.2024
- Conducted personnel performance appraisals to assess training needs of staff members.
- Assigned tasks based on operational needs and individual strengths.
- Stocked shelves and racks and placed products in key areas to attract customers to purchase.
General Manager
BJ's Wholesale Club Inc.
Clearwater
01.2000 - 06.2021
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Drove year -over -year sales growth between 2% and 10%
- Supported regulatory compliance by overseeing all audits to verify protocol adherence
- Enforced quality assurance protocols to deliver ideal customer experiences
- Received superior customer service satisfaction scores for 8 consecutive quarters
- Trained, coached and mentored staff to support smooth adoption of new member engagement program
Store Manager
Hechinger Co.
Baltimore
01.1990 - 11.1999
Various Positions
Hechinger Co.
Virginia Beach
03.1981 - 01.1990
Education
High School Diploma -
Bayside High School
Virginia Beach, VA1984
Skills
- Deadline-oriented
- Coaching and mentoring
- Staff training/development
- Conflict resolution
- Teamwork / Collaboration
Certification
- ServSafe
- First Aid/CPR Certified
- Crown Forklift Certified Trainer
Timeline
Lead Person in Charge
BJ's Wholesale
11.2024 - Current
Night Manager
Bj's Wholesale Club
06.2021 - 11.2024
General Manager
BJ's Wholesale Club Inc.
01.2000 - 06.2021
Store Manager
Hechinger Co.
01.1990 - 11.1999
Various Positions
Hechinger Co.
03.1981 - 01.1990
High School Diploma -
Bayside High School
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