Adept at leading teams and enhancing customer relations, I significantly boosted customer satisfaction at Point S Triple T Tire. With a knack for inventory management and a commitment to safety, my proactive approach and outstanding communication skills foster a productive environment. Skilled in both customer service management and employee training, I excel in fast-paced settings.
Knowledgeable Service Advisor with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Work History
Store Manager
1 Year 5 Months
Telle Tire and Auto Service | 03.2025 - Current
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
9 Years 2 Months
Point S Triple T Tire | 01.2016 - 03.2025
Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Maintained high customer satisfaction standards to meet or exceed targets.
Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Technician
5 Years 1 Month
Triple T Tire | 12.2010 - 01.2016
Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Inspected equipment to diagnose operational issues.
Adhered to safety protocols and policies to reduce workplace hazards.
Store Manager
14 Years 10 Months
Village Exxon | 01.1996 - 11.2010
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
U.S ARMY
4 Years 10 Months
US Army | 03.1991 - 01.1996
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Paid attention to detail while completing assignments.
Strengthened communication skills through regular interactions with others.
Technician
5 Years 6 Months
Village Exxon | 09.1985 - 03.1991
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.