Summary
Overview
Work History
Education
Skills
Timeline
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Ronald Capobianco

Bergenfield

Summary

Experienced automotive parts professional with over 20 years in the industry, specializing in luxury brands. Demonstrated ability to identify and source necessary components for repairs, contributing to a results-driven environment. As a Parts Advisor at BMW of Tenafly, consistently achieved over $200k in monthly sales while improving team performance through training initiatives. Strong leadership, communication, and a detail-oriented approach led to increased efficiency in parts fulfillment and enhanced customer satisfaction. Known for high productivity and efficient task completion. Excels in problem-solving and time management, ensuring smooth operations in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Parts Advisor

Benzel Busch
Englewood
11.2024 - Current
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
  • Adhered to company guidelines for performance and compliance.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.

Parts Advisor

BMW of Tenafly
Tenafly
04.2005 - 08.2024
  • Consistently provided outstanding customer service and maintained a high level of proficiency in all aspects of the Parts Advisor role.
  • Trained new staff on dealership systems and customer service protocols effectively.
  • Contributed to team success by consistently exceeding monthly sales targets established by management. Master level parts advisor with an average of over 200k monthly in sales.
  • Created a new way to display merchandise in displays and organized parts on shelves to maximize customer interest and promote sales.
  • Met customer needs by looking up stock parts and prices, identifying correct items and placing timely orders with a low return rate.
  • Implemented a new process that significantly improved wholesale delivery efficiency.
  • Reduced turnaround time for repairs by ensuring timely delivery and accurate ordering of parts to the service department.
  • Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
  • Increased sales revenue through upselling.
  • Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
  • Understanding of cataloging, inventory management, ordering, and invoicing, within the parts department.
  • Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use software proficiently.
  • Reviewed body shop estimates, verified correctly identified parts and confirmed that pricing matched estimates supplied to customers.
  • Organized warehouse space to ensure efficient storage of new and existing items.
  • Checked in ordered parts systematically upon arrival, immediately contacted ordering party and accounted for parts in physical space and computerized database.

Education

High School Diploma -

Bergnfield High School
Bergenfield, NJ
06-2002

Skills

  • Customer service
  • Training and coaching
  • Inventory management
  • Teamwork and collaboration
  • Parts department organization
  • Attention to detail
  • Leadership
  • Time management
  • Multitasking
  • Reliable
  • Effective communication
  • Interpersonal skills
  • Self-Motivated
  • Efficient working with a team or individually

Timeline

Parts Advisor

Benzel Busch
11.2024 - Current

Parts Advisor

BMW of Tenafly
04.2005 - 08.2024

High School Diploma -

Bergnfield High School

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