Denise Callahan
FORT WALTON BEACH
Summary
Dynamic Parts Advisor with proven expertise at ZT Motors, excelling in parts cataloging and customer relations. Enhanced inventory management and streamlined order processing, significantly improving customer satisfaction. Recognized for reliability and exceptional problem-solving skills, fostering strong client relationships and ensuring timely delivery of automotive components.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Parts Advisor
ZT Motors of Fort Walton Beaercedes Benzch BMW/M
Fort Walton Beach, FL
02.2016 - 01.2023
- Advised customers on parts selection and compatibility for vehicles.
- Processed orders and ensured timely delivery of automotive components.
- Managed inventory levels to optimize stock availability and reduce excess.
- Collaborated with service department to provide accurate parts information.
- Processed customer transactions efficiently using electronic point-of-sale systems.
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
Assistant Service Manager
ZT Motors Mercedes/BMW
Fort Walton Beach, FL
01.2008 - 02.2016
- Oversaw daily service operations, ensuring efficient workflow and high-quality customer interactions.
- Trained and mentored junior staff, enhancing team performance and service standards.
- Managed service scheduling, optimizing resource allocation for maximum efficiency.
- Developed and implemented process improvements to elevate customer satisfaction ratings.
- Maintained compliance with safety regulations and industry standards across all service activities.
- Fostered strong relationships with customers, addressing concerns promptly to enhance loyalty and retention.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
Education
Associate of Science - Paralegal Studies
University of New Orleans
New Orleans, LA05-1985
No Degree - Retail Management
Co-Lin Jr. College
Natchez05-1982
High School Diploma -
Stuttgart American High School
Stuttgart, Germany05-1970
Skills
- Parts cataloging
- Warehouse operations
- Shipping procedures
- Warranty administration
- Customer service
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register systems
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Records maintenance
Timeline
Parts Advisor
ZT Motors of Fort Walton Beaercedes Benzch BMW/M
02.2016 - 01.2023
Assistant Service Manager
ZT Motors Mercedes/BMW
01.2008 - 02.2016
Associate of Science - Paralegal Studies
University of New Orleans
No Degree - Retail Management
Co-Lin Jr. College
High School Diploma -
Stuttgart American High School