Experienced professional with 28 years of supervision and quality experience offering a performance-oriented nature and strong history of accomplishment in fast paced stressful environments. Skillfully train and mentor team members to optimize performance and improve quality. Combines cross-functional competencies in operations planning, customer retention and supervision of financial advisors to develop and coach staff while interfacing with executives. Expert in boosting revenue, quality and performance. Successful in executing standard operating procedures to positively impact organizational goals.