WILLIAM AKENGA
Palatine,United States
Summary
Seasoned Supervision Officer with 7 years of comprehensive experience in the financial industry at J.P. Morgan Wealth Management. Proficient in managing daily operations, executing strategic initiatives, and ensuring compliance with regulatory standards. Expertise in creating a collaborative work environment, streamlining processes, and meeting performance targets. Demonstrates strong leadership and exceptional problem-solving skills to tackle complex challenges and promote continuous improvement. Committed to maximizing team productivity, enhancing customer satisfaction, and achieving results that support organizational objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervision - Senior Associate
JP Morgan Wealth Management Central Supervision
10.2021 - 11.2023
- Monitored and conducted surveillances to ensure compliance with regulatory and internal controls
- Provided advisory support to the Private Wealth Management business unit and teams regarding regulations, policies, and client-related issues
- Assessed financial product and transaction suitability for various clients, ensuring adherence to regulations and internal policies
- Participated in the development and delivery of training programs that were instrumental in the reduction of compliance violations
- Identified, evaluated, documented, and made decisions on trades flagged as exceptions for suitability in accordance with FINRA rules and regulations
- Reviewed and assessed suitability associated with select new accounts and/or products
- Interacted daily with Private Wealth Management business unit, Divisional Compliance, Legal, and Operations teams to resolve compliance
- Escalated supervisory issues as necessary to Supervisory Managers in the field, providing relevant recommendations for appropriate actions to be taken
- Exhibited exceptional organizational and time-management abilities, maintaining meticulous attention to detail and accuracy in all tasks
- Possessed extensive expertise in advisory services, demonstrating in-depth knowledge of diverse products and complex client accounts to support effective risk assessment and regulatory compliance efforts
- Developed risk management strategies based on assessments of product, compliance, or operational risks.
Internal Controls Officer-Associate
JP Morgan Wealth Management Operations
08.2020 - 10.2021
- Conducted periodic internal reviews or audits to ensure compliance procedures were followed and directed the development or implementation of policies and procedures related to compliance throughout the organization
- Prepared management reports regarding compliance operations and progress
- Developed risk management strategies based on assessments of product, compliance, or operational risks
- Verified that all regulatory policies and procedures were documented, implemented, and communicated throughout the organization
- Served as a confidential point of contact for employees to communicate with management, seek clarification on issues or report irregularities
- Maintained documentation of compliance activities, including complaints received and investigation outcomes
- Discussed emerging compliance issues to ensure management and employees were informed about compliance reporting systems, policies, and practices.
Investment Specialist-Analyst
JP Morgan Wealth Management Operations
04.2018 - 08.2020
- Reviewed and approved outbound secure messages sent by the team, ensuring compliance with regulatory requirements
- Collaborated with wealth management teams to optimize investment portfolios, achieving an 100% alignment with client risk profiles
- Facilitated client communications through calls and secure messaging channels, delivering prompt and professional assistance
- Played a key role in training new specialists on system navigation and workflow processes, ensuring team readiness and efficiency
- Identified and escalated potential client issues and complaints, collaborating with relevant teams for effective resolution
- Provided comprehensive research and resolution services to stakeholders, ensuring efficient problem-solving.
Senior Broker Services Support Specialist
JP Morgan Securities
10.2016 - 04.2018
- Provided comprehensive support to advisors across various trading account types, including brokerage accounts, managed accounts, retirement accounts, new accounts, entity accounts and estate accounts, streamlining client onboarding processes and resulting in a reduction in turnaround time
- Assisted advisors in conducting new and maintenance financial planning proposal walkthroughs, ensuring accurate and efficient client interactions, and enhancing customer service procedures, leading to an increase in client satisfaction ratings
- Guided advisors through Department of Labor Best Interest Contract regulations, facilitating compliance and adherence to industry standards
- Regularly collaborated with client-facing teams such as bankers, investment associates, market directors, and financial advisors to deliver seamless service to clients, reducing errors and increasing efficiency
- Engaged directly with clients to address account-related inquiries and facilitate transactions such as money movement, account transfers, and investment details, developed and maintained client relationship management tools, contributing to an increase in client customer service
- Managed research requests from inception to completion, providing timely updates to advisors on the status and outcomes, and offered guidance to clients on navigating Chase.com user experience and helped with any other technology-related queries to enhance client satisfaction and usability.
Manager
Trinity Services
02.2013 - 10.2016
- Provided effective leadership and supervision to a team of 20 Counselors across 3 facilities, ensuring the delivery of optimal service
- Developed and implemented quarterly budgets, employing strategic planning to identify cost-saving measures and achieve budgetary objectives
- Spearheaded operational enhancements, leading to an 80% improvement in workflow efficiency within the facilities
- Conducted safety audits and training sessions, resulting in a 70% reduction in workplace incidences
- Demonstrated proficiency in financial management by conducting analysis and preparation of financial reports, facilitating effective budget oversight
- Presented financial reports in a clear and concise manner, enabling stakeholders and management to make well-informed decisions
- Analyzed overtime usage and devised plans to reduce overtime expenses, optimizing resource allocation and operational efficiency
- Facilitated meetings of stakeholders to promote collaboration and plan for operational improvements.
Education
Bachelor of Science - Finance
Northeastern Illinois University
IL, United States12.2012
Skills
- Project Management
- Data Analysis
- Quality Assurance
- Process Improvement
- Regulatory Compliance
- Budget Management
- Inventory Management
- Risk Assessment
- Training and Development
- Reporting and Analysis
- Leadership
- Communication
- Team Management
- Time Management
- Compliance
- Adaptability
- Decision-Making
- Problem-Solving
- Data Analytics
- Project Coordination
- Finance
- Schedule Management
- Complaint Management
- Financial Management
- Money Handling
- Financial statements expertise
- Customer Service
- MS Office
- Relationship Building
- Client Engagement
- Courteous and Professional
- Computer competencies
- Customer service orientation
- Customer interaction
- Research abilities
- Multiple Priorities Management
- Professional and mature
Certification
- Series 7
- Series 66
- Series 24
- Series 9
- Series 10
References
References available upon request.
Volunteer Experience
- Helped in special Olympic events.
- Helped organize fishing has no boundaries events.
- Helped organize hunger walk events.
Timeline
Supervision - Senior Associate
JP Morgan Wealth Management Central Supervision
10.2021 - 11.2023
Internal Controls Officer-Associate
JP Morgan Wealth Management Operations
08.2020 - 10.2021
Investment Specialist-Analyst
JP Morgan Wealth Management Operations
04.2018 - 08.2020
Senior Broker Services Support Specialist
JP Morgan Securities
10.2016 - 04.2018
Manager
Trinity Services
02.2013 - 10.2016
Bachelor of Science - Finance
Northeastern Illinois University