Ronald Daigle
Conroe,TX
Perfection is not attainable, but if we chase perfection we can catch excellence
Vince Lombardi
Summary
Dependable and service-focused Delivery and Logistics motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. More than 25 years delivers energetic approach to meeting expectations.
Overview
18
18
years of professional experience
Work History
Delivery Driver
RNC Transportation
Conroe, Texas
10.2021 - Current
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Utilized street maps to plan and determine most efficient routes.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Kept accurate logs of all deliveries and trips.
- Contacted customers prior to delivery to coordinate delivery times.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Reviewed delivery documents and orders and reported errors to supervisor.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Processed shipment documents neatly and efficiently for each load.
- Reported mechanical problems encountered with vehicles to dispatch.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Reported delays and accidents to stations using telephones or two-way radios.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
Store Manager of Operations
Circle K Corp
Houston, TX
10.2020 - 10.2021
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored employee performance and identified performance gaps for corrective action.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Updated and maintained store signage and displays.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
COO
Iron Horse Trucking
Houston, TX
03.2016 - 02.2020
- Served as strategic advisor and functional expert on critical strategic and operational matters.
- Monitored outcome measures, program outcomes and performance improvement.
- Maintained productive relationships and communication channels across organization.
- Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
- Fostered proactive attitude and future-focused thinking among staff in fast-paced environment.
- Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state and local laws and regulations.
- Established plans to address productivity, operational performance and staff retention and satisfaction.
- Standardized and optimized scheduling and managed labor costs by leveraging labor management tools.
- Maximized profits through reducing expenditures and evaluating prices.
- Reviewed, analyzed and interpreted financial statements.
- Developed and refined short- and long-term strategies to drive growth and profitability.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Developed long-range plans for business growth, resulting in [Number]% increase in annual sales.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Drove revenue up by 20% by cultivating successful client relations.
- Hired, trained and mentored 10 staff members to maximize productivity.
- Signed and approved budgets for new funding and program initiatives.
- Executed on-time, under-budget project management to adhere to project road map.
Regional Vice President
United Vision Logistics
Lafayette, LA
08.2005 - 03.2016
- Set and managed $100,000 yearly budget.
- Oversaw recruitment or internal promotion of more than 4 new managers to enable strategic updates and modernization of Western U.S. operations.
- Spearheaded 4-person team managing 40 operations for Western Region of U.S.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Created program to promote new managers from within, leading to cohesive leadership structure.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Fostered collaboration and development of new practices by business leaders.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging Oil and Gas trends.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
Education
High School Diploma -
05.1974
Skills
- Route Management
- Clean Driving Record
- Attention to Detail
- Verbal and Written Communication
- Valid Driver's License
- Vehicle Cleaning and Maintenance
- Problem-Solving
- Time Management
- GPS Navigation
- Excellent Sense of Direction
- Customer Service
- Delivery Verification
- Vehicle Safety and Maintenance
- Traffic Laws and Regulations
- Customer Relationships
- Route Planning
- Ability to Lift 50 Pounds
- Communication and Interpersonal Skills
- Dependability and Honesty
- Efficiency and Time Management
- Delivery and Shipment Records
- Punctual and Reliable
- Stocking and Inventory
- Time Management Skills
- Local Routes Understanding
- Teamwork and Collaboration
- Dispatch Communication
- Dependable and Reliable
- Courteous and Polite Demeanor
- Trip Planning
- Goods Transport
- Comfortable With Overnight Runs
- Quality Assurance
- Experienced Manual Transmission Driver
- Mileage Tracking
- Pre-Trip and Post-Trip Inspections
- Retail Logistics
- DOT Compliance
- Safe Driving Record
Family
- I have 4 children ages 49, 42, 39, and 37.
- Proud grandfather to 11
- Family time is an important balance to a productive work ethic
- Enjoy watching grandsons' sports as I am able
- Also watching granddaughters cheerleading, and dance recitals
- My wife and I spend quality time together as well whenever possible
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Delivery Driver - RNC Transportation
10.2021 - Current
Store Manager of Operations - Circle K Corp
10.2020 - 10.2021
COO - Iron Horse Trucking
03.2016 - 02.2020
Regional Vice President - United Vision Logistics
08.2005 - 03.2016
Morgan City High School - High School Diploma,