Ronald Daugherty
Palm Desert,CA
Summary
Proven leader and problem-solver with a track record of enhancing customer engagement and resolving issues efficiently at Walmart Supercenter. Skilled in EMR charting and demonstrating exceptional oral communication, I significantly contributed to team performance and customer satisfaction. Recognized for outstanding service and innovative solutions, I excel in fast-paced environments, driving performance improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate
Walmart Supercenter
La Quinta, California
06.2024 - Current
- Answered store and merchandise questions and led customers to wanted items.
- Handled incoming calls from customers regarding orders or other inquiries.
- Assisted customers with selecting items and answering questions about products.
- Performed cash register functions accurately and efficiently.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Cleaned shelves, counters and tables to maintain organized store.
- Prepared merchandise for purchase or rental.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Developed and maintained relationships with clients and vendors.
- Described merchandise and explained use, operation and care.
- Provided customer service support for inquiries, complaints, and returns.
- Processed payments using point-of-sale systems.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Organized backroom areas to maintain a clean and organized work environment.
- Built relationships with customers by providing friendly customer service.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Helped customers locate items within the store using the inventory system.
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered customer inquiries regarding product features, pricing, and availability.
- Operated equipment such as scanners and scales correctly during checkout process.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
- Ensured compliance with company safety regulations at all times while on the job.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Diet Kitchen
MC Health
Sacramento, CA
01.2019 - 09.2022
- Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
- Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
- Provided dietitians with assistance researching food, nutrition or food service systems.
- Calculated nutritional requirements to assess adequacy of diet and nutrition support.
- Analyzed menus or recipes, standardized recipes or tested new products.
- Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
- Reviewed physician orders for accuracy regarding dietary restrictions and recommendations.
- Evaluated food service operations to ensure compliance with established standards and regulations.
- Developed and oversaw preparation of specialized diets.
- Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.
- Established healthful and therapeutic meal plans and menus for individuals with health conditions.
- Compiled data from various sources such as lab results, surveys, or interviews.
- Maintained accurate records of patient diets, meal consumption, and progress notes.
- Provided counseling services for individuals who have special dietary needs or restrictions.
- Provided guidance to staff on proper food handling and sanitation procedures.
- Advised patients on how to make positive lifestyle changes related to diet and nutrition.
- Provided education to patients on healthy eating habits and nutrition needs.
- Collaborated with healthcare team members to ensure optimal patient outcomes.
- Prepared meals by following recipes and determining group food quantities.
- Assisted in the development and implementation of nutrition care plans for patients.
- Ordered food supplies according to established guidelines while adhering to budgetary constraints.
- Guided individuals in food selection, preparation or menu planning based upon nutritional needs.
- Recognized by management for providing exceptional customer service.
- Operated equipment and machinery according to safety guidelines.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained updated knowledge through continuing education and advanced training.
Education
Associate of Arts - Sociology
Feather River College
Quincy, CA01-2022
Associate of Arts - American Studies
Coastline Community College
Fountain Valley, CA02-2021
Associate of Arts - Arts And Humanities
Coastline Community College
Fountain Valley, CA03-2020
Associate of Arts - Social And Behavioral Sciences
Coastline Community College
Fountain Valley, CA01-2020
Skills
- Preparing reports
- Business strategies
- Loyalty program promotion
- Production support
- EMR charting
- Strategy development
- Issue resolution
- Courteous and professional
- Oral communication
- Creative problem solving
- Customer engagement
- Performance improvement
- Customer service
- Problem-solving
- Reliable and punctual
- Leadership qualities
- Conflict resolution
Affiliations
- I like to write in my spare time about reflecting on life and appreciating the blessings.
Accomplishments
- I did receive a Scholarship from Coastline College.
Certification
- I do have a clean CA drivers license record.
Languages
English
Professional
Spanish
Limited
Timeline
Associate
Walmart Supercenter
06.2024 - Current
Diet Kitchen
MC Health
01.2019 - 09.2022
Associate of Arts - Sociology
Feather River College
Associate of Arts - American Studies
Coastline Community College
Associate of Arts - Arts And Humanities
Coastline Community College
Associate of Arts - Social And Behavioral Sciences
Coastline Community College