Ronald Dillard

The same duties I performed for Ricoh. Conduent took over for Ricoh.

• Managed department priorities and provided leadership for on-time delivery production
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Resolved interpersonal conflicts by listening, finding common ground and building relationships.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Tracked claims and deliveries using SCLOGIC program
• UPS Campus Ship admin for Amerigroup
• Shipped packages using UPS Worldship program
• Picked up the morning mail from the Post Office
• Checked the P. O. Boxes at the Post Office
• Scanned in certified mail into SCLOGIC
• Filled in for the courier
• Processed the return mail from the Post Office
• Kept detailed logs concerning P. O. Boxes, claims and return mail
• Oversee vehicle maintance
• Trained co-workers on the use of SCLOGIC, Worldship and Campus Ship programs

• Reviewed existing billing processes and spearheaded ongoing simplification initiatives and operational strategies that improved company collections and customer satisfaction.
• Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
• Developed strong professional rapport with vendors and clients.

• Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
• Executed account updates and noted account information in company data systems.
• Developed strong professional rapport with vendors and clients.
• Generated leads for new sales.
• Logged all daily shipping and receiving orders.
• Compiled weekly monetary reports and records for managers.
• Worked under strict deadlines and responded to service request and emergency call outs.
• Named employee of the year

• Delivered rush merchandise on tight schedules to meet customer targets.
• Operated delivery vehicles 5 days per week.
• Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
• Assisted in production.

• Inspected quality of finished products, making minor repairs to meet project expectations.
• Set up and operated production equipment according to daily work orders and safety procedures.
• Moved items between machines, conveyors and transport equipment based on current production needs.
• Inspected finished products for quality and adherence to customer specifications.