Yadira DORTA
Arlington
Summary
Professional cleaning expert prepared for responsibility of maintaining impeccable spaces. Proven track record of delivering high-quality results through efficient cleaning practices and attention to detail. Known for strong collaboration, reliability, and adaptability in dynamic environments, combining effective communication with excellent organizational skills.
Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges.
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
16
16
years of professional experience
Work History
Overnight Housekeeping
MCR Industries
Fort Worth, TX
06.2018 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Supervised daily cleaning operations to ensure high standards of hygiene and cleanliness.
- Trained and mentored new staff on efficient cleaning techniques and safety protocols.
- Collaborated with management to schedule tasks and prioritize workload effectively.
- Resolved customer complaints regarding cleanliness promptly, enhancing guest satisfaction.
Sales Associate
Payless Shoe Source
Arlington, TX
06.2010 - 03.2024
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Developed and executed strategic plans to enhance sales performance and customer satisfaction.
- Analyzed sales reports to identify trends, implementing solutions for inventory management.
- Conducted regular performance evaluations to establish goals and provide constructive feedback.
- Enhanced overall brand reputation by consistently delivering exceptional customer service experiences, maintaining a clean and inviting store environment, and upholding company values in daily operations.
Customer Sales Representative /Highbridge
Lamps Plus
Arlington, TX
09.2017 - 12.2023
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Streamlined internal processes for better efficiency in handling customer inquiries and order processing.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
Education
Administrative Information - Administrative Assistance
COLLEGE /UNIVERSITY
NICARAGUA11-2003
High School Diploma -
CRISTOBAL COLON
NICARAGUA11-1999
Skills
- positive attitude
- communication
- teamwork
- self- management
- problem solving
- reliable
- leader
- Teamwork and collaboration
- Customer service
Languages
Spanish
Full Professional
Timeline
Overnight Housekeeping
MCR Industries
06.2018 - Current
Customer Sales Representative /Highbridge
Lamps Plus
09.2017 - 12.2023
Sales Associate
Payless Shoe Source
06.2010 - 03.2024
High School Diploma -
CRISTOBAL COLON
Administrative Information - Administrative Assistance
COLLEGE /UNIVERSITY
References
Lorena Rodriguez
General store manager Carnival shoes store
Phone 8173236911
James Amit
Store manager Lamps Plus
Phone 9512648683
Brandon Rice
Store manager Lamps plus
Phone 9033272293